Neigbourhood Support Officer

Neighbourhood Support Officer

Grade B – £28,598 – £34,434. Consultation grade – subject to formal evaluation under the Pay Equity Review.

Permanent. Working 36.5 hours per week.

This is an exciting opportunity to work for City Housing in the role of a Neighbourhood Support Officer. We are seeking an enthusiastic person with good interpersonal skills and the abilities that meet our person specification.

The post holder will manage all aspects of housing, including allocations, move‑ons, repairs, and delivery of individual support & wellbeing to maintain a tenancy for sheltered housing tenants. You will conduct face‑to‑face visits in residents’ homes to improve the health and wellbeing of tenants, particularly older people and those with disabilities, helping them achieve resilience and lead happy and healthy lives in a sheltered environment.

This may involve work on conditions of tenancy, anti‑social behaviour, debt advice, benefit advice, and liaising with multiple agencies – both internal and external – for the benefit of the tenant and the City. Our aim is that people live independently with support from multiple agencies as required.

An awareness of building management and Health & Safety is also part of the role, and you will work jointly with others to ensure these are met.

This is an agile City‑wide role, and you could be working across multiple sheltered housing schemes. Therefore it is desirable that you have a full UK driving licence and access to a vehicle.

For any informal enquiries please contact , quoting reference 3672.

Please upload an up‑to‑date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy here.

Job Description and Person Specification.