Iowa | Admissions and Screening Consultant | Telehealth

Iowa | Admissions and Screening Consultant | Telehealth

Join to apply for the Iowa | Admissions and Screening Consultant | Telehealth role at Affect.

Affect is transforming addiction treatment through an innovative, evidence-based digital program. We specialize in treating substance use disorders, such as opioid use disorder, stimulant use disorders, alcohol use disorder, and cannabis use disorder. Affect also offers mental health services in a growing number of states. By combining mobile technology, addiction counseling, and coordinated medical care, we empower our Members to reclaim their lives in recovery.

• Manage your daily schedule with a sense of urgency to support a high volume of inbound phone calls, text messages, and emails.
• Achieve individual goals and contribute towards team goals. Individual and team goals are designed to meet our corporate enrollment goals and ensure quality communications in every interaction.
• Conduct an abbreviated evaluation of potential members (PM) using the SBIRT practice, when applicable, to determine if a PM is appropriate to refer for a full clinical intake assessment.
• Demonstrate knowledge of enrollment criteria to correctly identify who is a good candidate for our program, assist potential member needs, and ensure all requests are followed through and completed.
• Use motivational interviewing (MI) techniques to determine each caller's readiness and encourage intake appointment attendance.
• Schedule initial intake appointments using an Electronic Health Record (EHR) and other internally-built software tools.
• Facilitate seamless intake appointment; coordinating with counselors and other clinical staff as necessary.
• Contribute to the growth of the team by suggesting improvements in operations, messaging, or strategy.
• Perform other duties as assigned.

• Relevant work experience required in business development or similar admissions roles where targets have been consistently met or exceeded. Experience with SBIRT and motivational interviewing are a plus.
• Bachelor's Degree preferred.
• Required Iowa licensure or certification
  :
  Behavioral health licensure including but not limited to: CADC, IADC, IAADC, LMHC, LMFT, LISW. Although this is a remote position, Admissions Consultant must have a verifiable license in the state required.
• Reliable high-speed home internet.
• Exceptional customer service skills and the ability to build positive relationships with people.
• Excellent written, presentation, communication, and analytical skills. You will be expected to compose ad hoc texts/emails to potential members as part of this role.
• Attention to detail, ability to juggle multiple priorities, and can work in an environment where change is frequent.
• Committed to a high ethical standard in everything you do, working collaboratively with providers, Member Care team, and other professional colleagues.
• Excitement about working at an early-stage company where the opportunity for impact is high but not all systems/processes are fully ironed out.
• Self-starter with high emotional intelligence.
• High comfort level with technology, including EMR software, email, Slack, and mobile apps (e.g., Google Suite).
• Must be able to work remotely. Must have a quiet, private dedicated home office with a door with reliable internet connection.
• This is a full-time role. You must have the availability to work full-time and show accountability to working your scheduled hours. Treatment Consultants have set hours, but we offer flexibility in setting those hours as long as it is in the best interest of serving our members. Recurring evening and weekend availability is a big plus.

Please submit a cover letter detailing why this role excites you and why you are passionate about helping people in their recovery journeys!

• The salary range for this full-time position is $50,000 - $55,000 commensuration with experience. There is opportunity for variable compensation based on exceeding individual goals.
• Full-time employees may enroll in offered medical, dental, and vision coverage and also provided employer paid life and disability insurance. Employees may enroll…