Counselling Service Assistant

Join to apply for the Counselling Service Assistant role at The Brain Tumour Charity

The Brain Tumour Charity is leading the way in research, support, and advocacy for everyone affected by brain tumours. Our mission is simple but urgent: to accelerate a cure for brain tumours and improve life for everyone affected by this devastating disease.

We know that 91% of people affected by a brain tumour will have experienced a negative impact on their emotional well‑being; often exacerbated by cognitive issues, personality changes, long‑term side effects and reduced prognosis.

The Support Team at The Brain Tumour Charity addresses this by offering free, professional counselling to the brain tumour community, ensuring that when needed, those diagnosed and their loved ones always have somewhere to turn. As a Counselling Service Assistant for this service, you will support the day‑to‑day operations of the service, helping to deliver each element from referrals and assessments right through to feedback requests and discharging clients.

Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2‑3 days in the office each week.

Working hours: This role is 37.5 hours per week, with some out‑of‑hours working.

Benchmarked salary: c. £25,000 (dependent on level)

We are looking for a professional and empathetic person who has experience of working in a busy admin role. The ideal candidate would also have a good understanding of counselling and be able to confidently explain this to prospective clients. Excellent IT and telephone skills, and the ability to learn and use various databases is essential.

• Day‑to‑day delivery of all service operations, mainly answering phone calls, responding to emails and managing a busy diary.
• Supporting a team of volunteer assessors to ensure they receive the help and guidance they need to deliver their role.
• Giving clients in the service a positive, empathetic and professional experience, where they feel well supported.
• Requesting feedback from clients about their experience within the service.
• Maintenance of appropriate and accurate records on our service system and CRM database, as required to evidence the impact and reach of our support services.
• Work to promote the service across all areas of charity and within the wider community.
• Assist with the covering of the Charity’s Support Line where required.
• Committed to observing confidentiality, in line with the service and organisational policy.
• Contribution to safeguarding and promotion of the welfare of clients, in line with organisational policy.

We encourage you to apply to the role even if you do not meet all of the criteria.

• Minimum of a Level 2 Certificate in Counselling or equivalent.
• Experience of working in an admin role, where there was a requirement to use telephone, email and CRM systems or databases.
• Experience of working and supporting vulnerable adults, patients and carers.

• A professional and empathetic people person, with demonstrable skills in supporting counselling clients.
• Good understanding of counselling and how it can help clients facing difficulties.
• Self‑reliant and competent IT user including digital platforms, data insights, internet, email, databases.
• Excellent written and verbal communication skills, with the ability to adapt communication styles for different audiences.
• Sound knowledge of safeguarding, both in theory and practice.
• Ability to prioritise and with good time management.
• Able to work flexibly and creatively to respond to the emerging needs of the service.

Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

You’ll be joining a collaborative, bold, and innovative team of individuals who put our community first and are connected by a passion to make a real difference.

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals…