System of Care Coordinator; Avery​/McDowell​/Wilkes Counties, NC

LOCATION

Remote – must live in or near Avery, McDowell, or Wilkes County, North Carolina. The person in this role must live in North Carolina or within 40 miles of the NC border. This is a home-based position that requires community travel.

The System of Care Coordinator is responsible for community-based SOC advocacy and development, both with and for families of children and youth engaged in behavioral health services. The System of Care Coordinator works in three counties to develop, engage and support effective Community Collaboratives and work strategically with community leadership and all SOC stakeholders, at both state and local levels, to promote the expansion and sustainability of SOC values and practices.

• The SOC Coordinator joins and actively participates on local Community Collaboratives. The SOC Coordinator, in collaboration with a Vaya Family Partner, ensures each Community Collaborative includes membership and active participation from all SOC stakeholders, including, but not limited to: children, youth, and families who have received or are receiving behavioral health services; child, youth, and family advocates and advocacy agencies; public and private behavioral health providers;
  
  government representatives (e.g., Department of Social Services; Department of Juvenile Justice; Health Department; County Commissioner); school district personnel; all other relevant child-serving agencies; and relevant representatives from Vaya departments (e.g., Complex Care Management; Provider Network). When gaps in representation are identified, the SOC Coordinator engages in active outreach and recruitment in the local community to ensure Community Collaboratives represent all facets of SOC.
• In coordination with Community Collaboratives, the SOC Coordinator identifies child, youth, and family behavioral health needs and the services in place to meet the needs, establishing strategies to support the development and access of additional services as gaps and unmet needs are identified.
• The SOC Coordinator links Community Collaboratives with technical assistance and training opportunities to build capacity for data-driven goal setting, decision-making, and ongoing evaluation.
• In counties with no functioning Community Collaborative, the SOC Coordinator actively engages and recruits a diverse selection of SOC stakeholders, providing coaching and advocacy on SOC values and policies and best practices for Community Collaboratives. When initial membership is established, the SOC Coordinator works with Community Collaborative members to identify the group's mission, vision, values, and goals. The SOC Coordinator assumes a facilitation role for new Community Collaboratives until a leadership structure is established and implemented.

The SOC Coordinator collaborates with county SOC stakeholders to ensure fidelity to SOC Values:

• The SOC Coordinator establishes regular communication with behavioral health providers in each county to ensure regular and timely utilization of a family-driven, youth-guided, person-centered approach in member and recipient services, in collaboration with Vaya Care Management, providing oversight and consultation as needs are identified.
• The SOC Coordinator ensures consultation, training, and technical assistance with SOC stakeholders addresses, but is not limited to: collaborative goal setting to meet identified community needs; systemic changes in the behavioral health field; and best practices in mental health and substance use disorder treatment and recovery.
• In collaboration with Vaya Health's training teams, the SOC Coordinator ensures Vaya staff, providers, and community members receive required SOC-related trainings, as well as requested trainings as-needed.
• If applicable, the SOC Coordinator works collaboratively with the SAMHSA System of Care Expansion and Sustainability grant team working in the SOC Coordinator's counties to support the grant project's goals and objectives.

In collaboration with the Family Partner, the System of Care Coordinator takes a leadership role in the ongoing evaluation and quality improvement of SOC, including:

• Through regular, active participation in Vaya's internal county "Huddles" as well as local Juvenile Crime Prevention Councils (JCPC), School Health Advisory Councils (SHAC), Local Interagency Coordinating Councils (LICC), regional and statewide School Mental Health Initiative committees, and other internal and external groups responsible for the regular review and evaluation of service access and provision, advocating with Vaya leadership, department representatives, and external SOC stakeholders to ensure the presence of accessible, equitable, timely, high-quality, evidence-based, effective behavioral health care for children, youth, and families.
• Providing…