Customer Service Agent - Rocky Mount

Agency

Dept of Revenue

Administrative Specialist I (S)

NC08

$39,000 base. Bilingual Spanish-speaking agents: $40,950. After training: eligible for a 5% salary increase and option for full-time remote work.

• Consistently answer incoming calls via a high-volume telephone system.
• Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures.
• Complete our premier program to understand and communicate personal and sales and use tax laws.

• Good communicator (both written and verbal) with the ability to express oneself clearly and concisely.
• Experience with the use of a computer and proficiency in word processing.
• Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers.

• Best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service.
• Twelve paid holidays per year.
• Fourteen vacation days per year (increase with length of service).
• Twelve sick days per year (cumulative indefinitely).
• Paid Parental Leave.
• Personal Observance Leave and Community Service Leave.
• Longevity pays lump-sum payout yearly based on length of service.
• 401K, 457, and 403(b) plans.
• Eligibility for Public Service Loan Forgiveness Program.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veteran's preference should attach a copy of form DD‑214.

If you have general questions about the application process, you may contact Human Resources at 919‑814‑1200 or Human Resources. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919‑605‑6074.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

Recruiter:
Donna Howe.