Victim Care Coordinator

Company Description

At Catch
22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work builds a better society – one where everyone has good people around them, a purpose, and a good place to live.

In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice.

Catch
22's Victim Service provides emotional and practical support for victims and witnesses of crime and anti‑social behaviour, alongside crime prevention advice. Last year, we supported 32,500 victims across the UK, achieving improved health and wellbeing outcomes for 99% of our service users.

As a Victim Care Coordinator, you will be providing support to victims of crime across Greater Manchester and manage a caseload of referrals made by Greater Manchester Police. You'll be the primary point of contact throughout the victim’s journey, providing initial contact and assessment of the individual's needs, and tailoring support plans to meet these needs. This may include emotional or practical support from you directly, or signposting and advocacy on behalf of external partners.

In addition to managing a caseload of service users with varying needs, you'll also be the team's lead in a specialist area. As lead, you'll make sure our services and interventions relating to that specialism remain current, building relationships and expertise in this specialism and ensuring that Catch
22 is positioned as a leader in the sector.

• Provide effective interventions to support those in need whether over the phone or in‑person
• Report caseload to leadership and ensure data is collected and recorded accurately
• Perform other administrative duties
• Represent Catch
  22 and engage with partnerships, including attending community events and liaising with other organisations to deliver the best emotional support for victims
• Become the lead specialist in one of the following areas:
  • Domestic Abuse
  • Sexual Violence
  • FGM
  • Children and Young People
  • Gangs and Knife Crime
  • Modern Day Slavery
  • Hate Crimes
  • Equality, Diversity and Inclusion
  • Fraud
  • Radicalisation

• Experience of working with or supporting vulnerable people, through paid or voluntary employment, or personal experience
• Knowledge of safeguarding
• Basic education – strong verbal and written communication essential for casework evidence
• Good basic IT skills – daily use of various systems for administrative duties and reporting
• Non‑judgmental and non‑discriminatory attitude, recognising the hardship victims face and working effectively with a variety of skilled workers
• Strong communication skills – written and verbal, active listening, and problem‑solving
• Resilience and commitment to achieving positive outcomes for service users

Those interested should review the Job Information Pack for more details. For further questions, see our contact information on the Candidate Help Page. Please use reference REF
3498F in your message so we can identify the opportunity.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

• Full UK Driving Licence and access to a personal vehicle for work purposes
• NPPV (non‑police personnel vetting) check requires that the post-holder has lived in the UK for the past 3 years (with a few exceptions)

Permanent

Full time, 37.5 hours per week.

£26,097

You will spend 1-2 days per week in GMP HQ, Newton Heath. The remainder of your time will be split between remote working and supporting victims in the community.

Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch
22 does not currently provide a licence to sponsor visas.

Hours and days worked will change week‑by‑week on a rota basis. The work pattern will vary but start and end times of the day will be consistent throughout the week. Every 4‑week term will include one working Saturday (with a non‑working weekday during that week) and one Sunday on call. Shift start times and end times will be between 0800‑1800 and be a 7.5 hour workday.

Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch
22 jobs.