Care Coordinator Brockton, MA

Job Description

We are offering a $1,000 sign‑on bonus!

We are looking to hire a full‑time (40 hours/week) Care Coordinator in our Long‑Term Services and Supports (LTSS) Community Partner (CP) program. This position is based in Brockton but does include some travel. This is a Hybrid Position. The hourly rate ranges from $20.50 to $24.00, and the work schedule is Monday through Friday, 8:00 a.m. – 5:00 p.m. The Care Coordinator is responsible for promoting coordination in the delivery and receipt of LTSS to enrollees assigned by Accountable Care Organizations (ACO) and Managed Care Organizations (MCO).

Responsibilities include:

• Execute all required documents for participation in the CP program, including a face‑to‑face Comprehensive Assessment for each Enrollee, complete the Care Plan, identifying any current providers, enrollees’ chosen Care Team and support system, preferences, goals, strengths, needs and cultural considerations. Update the Care Plan upon request of the Enrollee, as needed due to major changes.
• Ensure the Care Plan is approved by the Enrollee and shared with the Primary Care Provider. Act as facilitator for communication across all members of the Care Team. Provide health and wellness coaching, maintaining contact with the enrollee on a monthly basis and offering face‑to‑face visits.
• Help facilitate Enrollee’s access to needed services, advocate for and assist with navigating any health inequities discovered. Provide support for transitions of care. Conduct follow‑up within 7 business days following any transition in care, including Emergency Department visits, and conduct a face‑to‑face visit within 7 business days after acute or post‑acute hospital discharge, in conjunction with the CP Team.
• Maintain compliance with performance metrics, including Mass Health Quality Measures. Complete all documentation required for the delivery of LTSS Community Partners program services in a timely manner. Foster and maintain collaborative relationships with Primary Care Providers, specialists, ACO/MCO Care Managers, social service organizations and representatives from state agencies. Attend regular supervisory meetings both on a team and individual basis, and participate in person‑centered planning training and other required trainings.
  
  Maintain cultural competency awareness and sensitivity. Hybrid Position – must be reliable to work independently as remote work is required during the work week.

Education & Experience:

• Experience
  
  Required:
  • Three years of experience in a related capacity required with High School/GED
  • 1 year of relevant experience with Associate’s Degree
  • Bachelors Degree – Social Work, Human Services, Nursing, Psychology, Sociology, or related field.
• Must have strong written and oral communication skills and demonstrated computer skills.

Care Coordination experience and bilingual capacity in Spanish, Cape Verdean Creole, Haitian Creole, Portuguese desired.

This is a benefits eligible position. We offer a comprehensive benefits package including:

• Medical, dental, vision insurance
• Long‑term disability insurance
• Life insurance
• 403(b) pension plan
• Flexible spending account
• Three weeks paid vacation
• Twelve paid holidays
• Generous earned sick time

Family Service Association is eligible as a site for loan repayment under the MA Repay Program and Public Service Loan Forgiveness Program. These programs are contingent upon the availability of funding. This information is intended for informational purposes and does not constitute a guarantee of future benefits.

Check out these links to determine if you qualify:
Public Service Loan Forgiveness | Federal Student Aid
Our Programs | MA Repay Program

Salaries are determined by factors including experience, education, certifications, references, and foreign language proficiency with clients.

Family Service Association is a comprehensive private, non‑profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts. Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive, and health‑improving manner.

This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 130‑year tradition of high quality.

Family Service Association is an Equal Opportunity Employer.