Bilingual Locator - Case Manager II; EHV

Job Category: Case Manager

Requisition Number: BILIN
001650

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• Posted :
  October 9, 2025
• Full-Time

Showing 1 location

San Francisco, CA 94110, USA

Catholic Charities SF HOME provides homeless and low-income families with ongoing monthly rental subsidies accompanied by intensive services to transition homeless families into housing rapidly and to prevent low-income families from becoming homeless.

Location:
Onsite 5 days a week

The SF HOME Case Manager/EHV Housing Locator provides supportive case management services for a caseload of 15-18 homeless and low-income families to help them obtain and maintain permanent housing and stability. These services include housing search services, collaboration with community services, and referrals as needed regarding housing stability and social services needs.

The SF HOME Case Manager/EHV housing Locator conducts home and field visits in the community.

• Caseload portfolio assignment of up to 15-18 clients
• Conducted comprehensive housing searches and landlord recruitment to establish a portfolio of housing units that meet the needs of the served population. Units shall be reasonable in size, near transportation and other amenities, consistent with tenant preferences to the greatest degree possible, and accessible to tenants with disabilities.
• Communicate and coordinate with Coordinated Entry Access Points, the Housing Authority, and EHV case management partners to remove any barriers to the housing referral process.
• Collaborate with HSH to identify and act upon opportunities to secure units. This may include presentations, planning, and other activities needed to engage new partners, secure real estate, or expand the housing inventory supported by EHV resources.
• Engaged with all tenants referred for housing placement to determine preferred housing options, required services, and needed documentation;
• Housing Navigation services to assist successful transition into permanent housing, including unit viewings and selection, accompaniment during the move-in process, and orientation to neighborhood and surrounding services.
• Provide case management services to families enrolled in the SF HOME Emergency Voucher Program, including a minimum of two in-person contacts per month, one of which is a home-based contact. Services provided include, but are not limited to, housing search assistance, crisis intervention, community and support services, information and referral, family budget assistance, job enhancement and support, and landlord advocacy.
• Provide ongoing support services by developing and monitoring an individualized case plan for each family with appropriate goals, objectives, and timelines.
• Provide practical support, education, and assistance to tenants in addressing immediate needs related to achieving stability and life management skills, with a minimum of monthly client contact.
• Act as a positive support liaison between Landlords and program participants to ensure housing stability.
• Maintain continuity of services by coordinating new and existing outside service providers.
• Assist families in accessing appropriate resources and taking appropriate actions regarding vocational training, job development/placement, housing maintenance, income improvement, and childcare.
• Maintain an open relationship with relevant family service providers involved with aftercare families.
• Participate in related programs, organizations, and community meetings as assigned.
• Maintain accurate, current, and complete client files and complete all required data collection forms and reports. Maintained appropriate records for monthly reports.
• Computer data entry is required for Catholic charities CARES System.
• Participate in staff meetings, client peer reviews, in-services, and other training as required.
• Collaborate with other team members and the Program Director to design and implement program operations and policies.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

Education & Experience:

• BA degree and one year of experience preferred or AA degree and three years of related experience.
• Previous experience locating and maintaining affordable family housing.
• Experience working with families in crisis.

Knowledge, Skills, & Abilities:

• Knowledge of community resources for families transitioning from homelessness.
• Strong knowledge of substance abuse and mental health issues and treatment models.
• Ability to assess emergencies and react accordingly by accessing appropriate medical/social systems.
• Functional knowledge of Microsoft Office Products.
• The ability to speak Spanish or Cantonese is required.
• Knowledge of…