Seasonal Part-Time Tax Specialist

Student Opportunity – Tax Specialist

Position is only available to active Marshall University students.

Passionate about helping others, personal growth, and advancement opportunities, this role gives you experience in:

• Assisting in tax‑based situations
• Intuit Certification through the Intuit Academy
• Knowledge of IRS and state tax filing requirements
• Effective communication and collaboration
• Working effectively within a team and individually
• Critical thinking and problem solving
• Analyzing problems and taking a solution‑oriented approach to challenges and obstacles
• … and so much more!

Additional benefits include:

• Build a custom schedule that works for you; hours can be molded around your school and personal life.
• $19/hour + advancement opportunities and career pathing.
• 100% paid, professional training.
• Flexible work hours with options between approximately 8 AM – 12 AM ET, 7 days a week.
• Learn new skills and robust knowledge to advance through your career journey.
• Develop and sharpen your leadership capabilities and workplace confidence.

• Be an active/enrolled student at Marshall University.
• At least 18 years old.
• Have a high school diploma or GED equivalent.
• Have a passion for helping people.
• Strong written/verbal communication skills.
• Approach life with a can‑do attitude.
• Comfortable being on camera with customers to humanize interactions.
• Must pass a background check.
• Completed and passed the Intuit Academy Level 1 badge and Intuit Tax Practice Program.
• Must possess or be able to obtain any related state licenses, certificates, permits, or bonds.
• Must be willing to request a Preparer Tax Identification Number (PTIN).
• Working knowledge of Circular 230.

• Work activity must be performed in a quiet and distraction‑free location.
• Workspace must be behind a closed door to ensure a secure environment for customer information.
• High‑speed internet service through a hard‑wired connection via ethernet cable.
• Foundever provides the necessary equipment for this role; you may need to provide your own ethernet cable if your wall connection is over 6 ft from your workstation.
• Work may transition to a physical location on or near campus once secured.

• Providing tax advice and/or full‑service return preparation and signature.
• Addressing product and software inquiries.
• Assisting with tax calculations.
• Creating high‑quality customer interactions and experiences that instill confidence through deep customer empathy and extensive knowledge and expertise in tax preparation.
• Utilizing and leveraging government websites, professional resources, and team expertise to find and deliver accurate answers to customers in everyday language.
• Applying defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.
• Documenting customer interactions.

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self‑service, artificial intelligence (AI), and data‑driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.