Support Worker, Community Health

Job Title: Support Worker
Contract Type: Permanent
Salary: £26,549.63 (£27,722.51 after 18 months successful performance)
Working Hours: 37.5 Hours per week
Working Pattern: Shift pattern over 7 days and bank holidays
Location: Britton House, Warmley, Bristol

Apply with CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all essential criteria.

Whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so we cannot apply for any further sponsor ships.

Britton House is an Ofsted Registered Service with a customer base of Young People 16‑25, including but not limited to Asylum seekers and Children in Care/ Care Leavers. You will provide support to our customers in a variety of ways, such as connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits, or moving on to a more permanent home.

It will be your job to boost their confidence and support them on their journey as they rebuild their lives. You will keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

• Experience of working with vulnerable people.
• Experience of delivering structured support and risk management.
• Team player with a caring and empathetic nature, resilient, can‑do attitude, able to work as part of a team.
• Understanding of supporting vulnerable people – may include your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working.

We’re a housing association with a difference – enhancing everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

• Competitive pay & generous pension.
• 28 days holidays plus bank holidays (pro rata) – Full Time only.
• Flexible working options available.
• Investment in your learning, personal development and technology.
• A wide range of benefits.

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by:

• Leading on Co‑producing bespoke support and move‑on plans, involving key stakeholders where appropriate.
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances.
• Engaging customers to meet agreed outcomes and develop life skills.
• Assisting customers with day‑to‑day support and tenancy‑related matters.
• Identifying and promoting opportunities for employment, education and training, and supporting customers to remove barriers to accessing these opportunities.
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
• Supporting customers to be ‘tenancy ready’ to enable successful move on.
• Supporting customers to be financially independent through…