Senior Field Service Representative

Eaton’s Electrical Services and Systems division is currently seeking a Senior Field Service Representative. Eaton has the largest and most experienced team of field services technicians and engineers in the industry, offering strong initial 3‑4 week training and support for a successful career with Eaton. This is a remote position that requires up to 25% travel with company vehicle, mobile phone, laptop and PPE provided.

The expected annual salary range for this role is $84,000 – $123,000 a year. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies.
• Manage small projects independently and lead FSR teams on larger projects.
• Generate timely and accurate service reports on work, product performance, and warranties.
• Provide recommendations for improved electrical systems.
• Cultivate strong relationships with customers, team members, and partners.
• Mentor less experienced technicians.
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more.

• Guaranteed 40‑hour base pay, eligible for overtime and travel premiums.
• Career growth, mentorship and safety training.
• Company vehicle, toolkit, and phone.
• Tuition assistance for ongoing learning.
• Leads program with bonus pay.
• Opportunities across 32 service branches.

• Successfully complete and maintain compliance with Eaton’s safety program and policy, including the EESS Qualified Electrical Worker (QEW) program and required annual re‑certifications.
• Submit to periodic customer required background and drug screenings.
• Ability to work variable hours, including nights and weekends, and travel within the district/state/region/country based on customer requirements.
• Must be able to drive an Eaton vehicle.
• Must obtain a Department of Transportation (Use the "Apply for this Job" box below). qualification and comply with all DOT regulatory requirements, if required.
• Understands 3‑phase power systems and low, medium, and high voltage power distribution equipment.
• Performs physically demanding tasks, including standing, walking, stooping, squatting, kneeling, reaching, lifting up to 50 pounds, and possibly higher with assistance. May require driving extended distances, working in extreme weather, or in sites with poor lighting, ventilation, or high noise levels.
• Ability to obtain and maintain a valid TWIC card.
• Proficient with hand and power tools for equipment assembly.
• Strong problem‑solving and logical thinking skills.
• Works well under time constraints and in stressful situations.
• Explains technical problems and solutions.
• Collaborates effectively with the team to meet project deadlines.

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems.
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
• Eaton will not consider applicants for immigration sponsorship or support for this position.
• No relocation offered; candidates must reside within a 60‑mile radius of Baltimore, MD to be considered. Active‑Duty Military Service member candidates are exempt from the geographical area limitation.
• Must have a valid driver's license in good standing.

• Associate degree or higher from an accredited institution.
• Bachelor’s degree in Engineering from an accredited institution.
• Electrical or General Contractor’s License.
• Professional Engineering License.
• Experience performing power quality measurements, troubleshooting, analysis, and protective relay work.
• NICET/NETA certification.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based…