Plumbing Service Manager Gaithersburg, MD

Overview

Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.

We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose—bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.

Michael Bonsby HVAC is looking for an experienced Plumbing Service Manager to lead and support our plumbing service operations across Maryland and Virginia. This role is responsible for overseeing daily service activities, ensuring safety, quality, and customer satisfaction standards are consistently met, and supporting the growth and development of the plumbing service team.

• Lead, coach, and manage a team of Plumbing Service Technicians
• Oversee daily service operations, scheduling, and workflow to ensure efficiency and quality
• Ensure all work meets company safety standards, local codes, and customer expectations
• Serve as a point of escalation for complex technical issues and customer concerns
• Monitor performance metrics and implement improvements to drive productivity and profitability
• Maintain fleet, tools, and equipment standards across the plumbing service team
• Participate in training, meetings, and company events
• Support hiring, onboarding, and ongoing development of plumbing technicians

• Strong knowledge of residential plumbing systems, diagnostics, and repair best practices
• Previous experience managing or leading plumbing service teams
• Working knowledge of service management software (Service Titan experience is a plus)
• Excellent organizational, leadership, and problem-solving skills
• Strong written and verbal communication skills
• A valid driver’s license

Safety must be considered a primary responsibility, with general knowledge of safe working practices and OSHA requirements

Must be able to sit, stand, walk, stoop, and use hands to handle tools and controls

Ability to climb ladders, work in hot and cold environments, and access tight spaces such as crawl spaces when needed

Must be able to regularly lift and/or move 50+ lbs

Work environment may vary based on season and scope of work

• Competitive Pay
  :
  Significant base salary and bonus opportunity
• Benefits
  :
  We offer top-notch benefits!
• Various medical, dental & vision plans, including 100% employer covered options for you and your family
• 401(k) match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Cell phone reimbursement and work-from-home stipend
• Flexible spending accounts for health and dependent care
• Training and Career Growth
  :
  We are scaling quickly and would support this person’s career growth and development
• Paid Time Off
  :
  Company paid holidays, unlimited PTO, and a paid Parental Leave Policy

Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.