Audio Visual Field Engineer

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

At Wachter, we specialize in delivering innovative, state-of-the-art audiovisual systems for a wide range of industries. From corporate offices to educational institutions, we design, install, and maintain systems that enhance collaboration, communication, and experiences for our clients. Our team is committed to excellence in both technical capabilities and customer service, and we are looking for an AV Field Engineer to join our growing team.

As a company, we value a culture of continuous learning, hands‑on problem solving, and client satisfaction. We offer a collaborative and supportive work environment where your skills will be valued, and your professional growth is encouraged. If you’re looking for a challenging yet rewarding role in the AV industry, this position could be a great fit for you!

• We are seeking an experienced AV Field Engineer who will play a key role in the field‑based installation, commissioning, and troubleshooting of AV systems. You’ll be responsible for overseeing portions of lifecycle of AV system installations, from design redlines to post‑installation support. The ideal candidate is highly technical, detail‑oriented, and has excellent communication skills for working directly with clients and internal teams.
• This role requires a hands‑on approach, as you’ll be configuring complex AV systems, balancing audio systems, and ensuring that systems function as intended. You will also be training clients on system usage and providing them with support as needed. With up to 75% travel required, you will have the opportunity to work in a variety of locations and projects.

• Configuration & Optimization: Configure and fine‑tune AV equipment on‑site to ensure optimal performance, including balancing audio systems and adjusting video settings. You will also manage the configuration of control systems like Crestron or Extron, ensuring seamless integration and user‑friendly operation.
• Troubleshooting & Problem‑Solving: Utilize advanced troubleshooting tools to diagnose and resolve issues with AV systems, addressing both hardware and software concerns. You will be the go‑to expert for resolving any technical issues that arise during installation or after the system is live.
• System Design Redlines: Review and make necessary changes to system designs in the field. This includes redlining designs and adjusting configurations to ensure the system meets project requirements and operates at peak performance.
• Client Training & Support: Provide on‑site training to clients, ensuring they are confident in operating the AV systems independently. You will also act as a technical resource, providing ongoing support and troubleshooting guidance, both in person and remotely, as part of Level 2 helpdesk support.
• Documentation & Reporting: Maintain detailed documentation for each installation, including system configurations, IP addresses, wiring diagrams, and other technical specifications. This information will be used for final client reports and future system maintenance.
• Collaboration with Engineering Teams: Work closely with engineers, designers, and programmers to ensure seamless project execution. You will act as an extension of the project engineering team in the field, ensuring that all design changes and system requirements accurately implemented.

• Education: High school diploma or equivalent required. College degree in a related field (e.g., Electronics, AV Systems, IT) is a plus.
• Experience: At least 3 years of hands‑on experience in the installation, troubleshooting, and commissioning of audio‑visual equipment in a field environment. Experience with AV systems (audio, video, control) is required.

• Certifications:
• CTS (Certified Technology Specialist) required within 6 months of hire.
• CTS‑I (Certified Technology Specialist – Installation) is highly recommended.
• Additional certifications in Crestron, Biamp, Extron, or other industry technologies are a plus.

• Skills & Abilities:
• In‑depth knowledge of AV installation…