Field Service Technician - Hybrid - Bartlett, TN; MEM Area - Ownership

Position: Field Service Technician - Hybrid - Bartlett, TN (Greater MEM Area) - Ownership Opportunity

Field Service Technician - Hybrid - Bartlett, TN (Memphis) - Ownership Opportunity - Measurement Technician

Location:

TN-Memphis
. Job Code:
726
. # of Openings: 1.

Field Service Technician - Hybrid – Bartlett, TN (Memphis) – Ownership Opportunity

As an Experitec Field Service Technician in our Engineering Services organization, you will establish strong relationships with customers to identify and address areas of improvement within their facilities. Service opportunities often include calibration, performance diagnosis, commissioning, and maintenance of instrumentation systems. The position will use a company-provided vehicle and tools, including hand tools and meters.

A Technician’s career may include experiencing a broad range of opportunities including manufacturing plant troubleshooting and support, working with plant operations, process engineering, maintenance, and technical support. This is an opportunity to work with customers that are largely manufacturing facilities. The Technician may have the opportunity to work in different industries including chemical, power generation, refining, oil & gas, food & beverage, pulp &paper, and water.

Experitec provides strong technical and customer service training throughout your career which may include:

• Certifications in Emerson, Rosemount, and Micromotion.
• Emerson education for all aspects of devices that will be serviced.
• Ongoing safety and customer service training.
• Ongoing training on various company functions as an Employee-Owner to broaden business acumen.

What does the Experitec Field Service Technician do?

The Field Service Technician is responsible for providing instrument services to our customers to maximize the value of their process control systems. Examples of day‑to‑day activities may include instrument calibration, troubleshooting, specification, selection, and construction support.

Typical work assignments include:

• Performing on‑site on‑demand and contract field services to support our customer’s installed base, including diagnostic, troubleshooting, calibration, and start‑up and commissioning services.
• Thoroughly tracking all required data and issuing site visit and calibration reports.
• Recommending approaches on repair, replace, and upgrades.
• Providing informal and on‑the‑job customer training.
• Effectively communicating customer needs and opportunities to the organization and utilizing technical skills to develop tactics and strategies for customer support.
• Partnering with Sales to execute tactics and strategies to improve customer satisfaction and service growth through available service programs.
• Reporting performance measures towards goals.
• Timely completing all required internal and external reports, certificates, and relevant documents.
• Actively owning safety for self and others, adhering to all safety and quality rules, and regulations.
• Performing other duties as assigned.

This position is part of our Field Services team within the Engineering Services organization.

What Experitec offers:

At Experitec, we believe our employees are critical to our success. We support and care for each employee with a benefits program tailored to their needs, offering a flexible work environment and a balanced life to enable peak performance.

Required Skills, Experience & Abilities:

• Hands‑on approach, strong work ethic, refined troubleshooting skills, and a commitment to excellence.
• Associate degree OR high school diploma or equivalent with two or more years of relevant experience OR a similar combination of education and experience.
• Three years’ experience demonstrating strong mechanical aptitude.
• Experience installing, troubleshooting, calibrating, repairing, modifying, overhauling, diagnosing, testing and/or maintaining instrumentation, pumps, motors, motor control and electrical systems, PLC, and/or DCS.
• Ability to read and interpret P&IDs, electrical, instrumentation, and mechanical schematics.
• Strong focus on customer needs and business goals.
• Basic proficiency with Microsoft Office (Excel, Word, Outlook) and business systems.
• Ability to work at customer sites most days (Mon‑Fri, 8 hr/day) with occasional remote work.
• Willingness to work overtime, infrequent…