Public Safety Dispatcher

Syracuse University Commitment

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in‑person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay rate: $21.79 per hour.

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

S4

Non‑exempt

Position work includes late night and early morning shifts, including weekends and holidays. Hours may vary based on operational needs.

Full‑time

UX

A Public Safety Dispatcher I is responsible for all law‑enforcement emergency and non‑emergency safety and security communications for the University community.

• Associate’s degree or equivalent combination of education and experience is preferred.
• Must be able to obtain a New York State Division of Licensing security guard license.
• Successfully pass a 480‑hour field training program.
• Must be proficient in data entry/keyboarding using various Microsoft Office and law‑enforcement applications.
• Must successfully pass a background investigation, including but not limited to an initial drug screening, psychological exam, and fingerprinting.

• Good knowledge of the geography, patrol territories, roads, streets, buildings owned/operated by the university and special hazards within the University Campus.
• Must have strong communication skills and ability to communicate with a diverse community.
• Must be able to operate and perform under varying degrees of stress and pressure and be able to prioritize emergencies.
• Multi‑task in a high‑volume, community and student service centered environment.
• Must have the ability to be creative and innovative in problem‑solving.
• Candidates may be required to sit for extended periods of time.
• Must be willing to work nights, weekends, and holidays and be flexible with schedule.
• Must be willing to work unplanned overtime, special events, planned overtime, and overtime related to emergency call back.

• Communicate via radio and telephone with patrol units, with various University service and auxiliary departments and with the Onondaga County 911 Center.
• Practice proper radio dispatching techniques using appropriate terminology in a calm and professional manner.
• Monitor, acknowledge and dispatch various alarms and access control systems events, and be responsible for monitoring a vast campus‑wide closed circuit television (CCTV) video security system.
• Provide professional and composed verbal communications with outside police agencies and the general public; maintaining sound customer service practices and meeting the needs of community members under sometimes stressful conditions is essential.
• Operate an extensive array of law‑enforcement and emergency related communications equipment as well as the latest computer software related technologies, including alert systems, intrusion and duress alarms.
• Manage all records pertaining to daily tour of duty.
• Prioritize all radio and telephone communications.
• Answer multiple telephone lines, receiving emergency and non‑emergency calls for law‑enforcement, safety and security services, and dispatch patrol and other units to respond.
• Make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policies and procedures.
• Monitor video security system CCTV as assigned and report and/or dispatch any anomalies.
• Service all walk‑in customers.
• Perform administrative…