Associate Agent

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision, and machine learning, and are trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands.

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At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it.

We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs. These lived experiences influence our decisions, shape our products, services, and help us grow with intention. When it comes to talent, our goal is clear: to discover exceptional individuals and to ensure they discover us. We prioritize drive, skill, experience, and ambition in everything we do for our clients.

We are Virtual 1st! Whether you choose to work remotely from your home office or in‑person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

Location: Leeds City Centre, LS1, Financial District, with opportunities to work from home when designated.

Please note this role requires working in a Secure Environment where personal devices such as mobile phones are prohibited. (You will be able to access your phones and devices outside the designated secure workspace).

• Review identity documents for administrative and legal accuracy
• Quality-assess images captured by the customer
• Assess whether the document is authentic/fraudulent
• Check the accuracy of information already in the system
• Extract document data and input into the system
• Classify document types
• Identify key document security features
• Work onsite in our secure office in Leeds, with highly regulated information

• A collaborative, detail‑oriented individual
• Continuous learner who values a new challenge
• Effective communicator
• Highly focused, with exceptional attention to detail
• Calm and composed under pressure
• Committed to ongoing personal and professional development
• Punctual, reliable, and highly conscientious

• Strong IT literacy
• Strong accurate typing abilities
• Able to work towards targets and performance metrics
• Comfortable adapting to frequent procedural updates
• Clean criminal record (DBS check) and clean credit record (e.g. no CCJ or bankruptcy)
• Eligible to work in the UK
• Three references (employment or academic)
• Able to reliably commute to LS1, Leeds

• Previous office experience in administration or data entry
• An understanding of GDPR
• Criminology background
• Working knowledge of the KYC industry

• Development:
  For your first two weeks of employment, you will receive full‑time training from Monday to Friday, 9:00 a.m. to 5:00 p.m. Once you have completed this, you will move to your allocated shift pattern
• Health and Wellness:
  Full private medical coverage and life insurance
• Investing in Your Future:
  Generous pension plans and learning allowances, including E‑learning platforms
• Employee Assistance Program: 24/7 comprehensive and confidential assistance provided to employees and family members for a wide range of services, including financial planning, mental health consultations, and goal setting
• Work‑Life Balance:
  Competitive hourly annual leave allowance
• Culture and Community:
  Engaging social events
• Employee stock purchase plan
• Paid volunteer time
• Referral programme

• Dependent on shift pattern
• Some weekend, evening and bank holiday availability required
• 9‑hour rotating shifts; flexibility across early, afternoon, and…