Patrol & response officer

The main duties of the patrol & response officer is to safeguard our clients premises and assets.

• Locking and Unlocking:
  Opening and closing the clients premises in accordance with the site-specific assignment instructions and agreed schedules.
• Alarm Response:
  Attending alarm activations promptly, conducting thorough site inspections, and taking appropriate action including resetting on-site security systems.
• Mobile Patrols:
  Carrying out scheduled and random mobile patrols of the clients premises, ensuring visible deterrence and compliance with assignment instructions.
• Lone Worker Support:
  Providing welfare checks and support to lone workers including the clients staff and contractors, ensuring their safety and wellbeing while on duty.
• Incident Management:
  Accurately report attendance and escalating incidents, maintaining clear communication with the national control centre (NCC).
• Customer Service:
  Acting as a professional representative of the company, maintaining a high standard of customer interaction and service delivery.
• Compliance:
  Adhering to all company policies, assignment instructions, and legal requirements, including SIA standards, British standards and health and safety regulations.
  1-3 years of experience in a similar role, demonstrating job-ready skills.
• Experience delivering customer-facing services., A valid SIA (Door Supervision or Security) licence.
• The applicant should hold a valid First Aid certificate with a minimum of 6 months remaining until expiry.
• The applicant must hold a valid Driving License and must have access to a vehicle., Flexible and reliable with an excellent attendance and punctuality record, smart appearance and professional demeanour.
• An enthusiastic team player with a positive, solution focused approach and must enjoy working with people.
• Self-motivated with the ability to work alone or as part of a team whilst maintaining a friendly approach.
• Takes pride in having and providing high standards / excellence with an organised approach, prioritising attention to detail, exceptional accuracy awareness and works with honesty and integrity at all times.
• Excellent customer service with clear communication skills, verbal, written and listening.
• Be able to maintain professionalism and the ability to follow policy and procedures at all times and when dealing with situations that may be stressful, demanding, and challenging.
• Confident with conflict management and have the ability to demonstrate sound judgement.
• Ability to prioritise ever-changing / challenging workload and focussed on KPIs and SLAs
• Basic computer skills with the ability to adapt to an ever changing digital environment.
• Pre-employment Screening & Vetting We are required to complete the following checks, prior to confirming employment:
  Identity Check - we will verify your identifying credentials such as Passport or Birth certificate. We will only accept original identification documents. Right to Work Check - this will validate your right to work status, we will validate authenticity by using Home Office sources. Address History - you will be required to provide proof of your current address and any other addresses you have lived within the last 10 years.
  
  Checkable Employment / Unemployment / Education History - which involves an analysis of a minimum of 5
  -years checkable history for all periods of employment / unemployment / education. Financial Probity Check - this includes bankruptcy, IVA and insolvency checks and checks for CCJ's up to £10,000. Global Watchlist Check - cross-referencing the individual's name(s) against various sanctions, watchlists and fraud databases.
• Strong Guard Security UK is an accredited, multi-faceted and award-winning national security and risk management provider, specialising in Manned Guarding, Monitoring & Response, Risk Services, Consultancy and Technology., Why work for Strong Guard Security UK? It's exciting - Experience a dynamic role where every day brings fresh challenges and opportunities. Be yourself - Join an equal, diverse, and inclusive environment. Make a difference - Contribute to creating a safe and secure environment for communities and individuals.
  
  One team - Become part of a collaborative and supportive team environment. Great opportunities - We are committed to fostering your career progression and professional development. Protect communities - Play a key role providing safe, secure and inclusive environments.
• Employee Assistance Programme
• Employee Awards
• Excellent Uniform
• Long Service Bonus
• SIA Licence Renewal
• Team Events
• Training