Customs Clearance Specialist; VEHICLES

Unlike traditional customs brokers who have been around for decades, Border Buddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 80,000 clients and a 4.8-star rating with over 2250 Google reviews.

We pride ourselves on being a technology-first customs broker, and are aggressively pursuing opportunities in e-commerce. While traditional customs brokers may rely on physical offices at ports of entry, Border Buddy leverages cutting-edge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.S. We're focused on modernizing and advancing the standard approach to customs clearance.

And we're growing fast, super fast.

Join our dynamic team at Border Buddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in cross-border transactions. If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story.

Our Culture

We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing long-term relationships and in supporting our community and our environment.

We thrive on helping people.

At Border Buddy, we are committed to helping our employees reach their full potential by developing their skills and careers.

We strive to be the best employer in our community and in our industry.

Our Principles guide us in delivering on our People Promise. They commit us to:

• Create a team of engaged and committed A Players
• Make a difference to help employees learn and grow
• Truly care about your quality of life

Job Summary:

Reporting to the Customs Operations Manager for Canada, the Senior Customs Clearance Specialist (Vehicles) plays a pivotal role in managing customs documentation and ensuring compliance with import and export laws, with a strong focus on vehicle shipments.

The Clearance Specialist is responsible for reviewing and processing customs documents, determining duties and taxes, processing payment on behalf of clients and communicating effectively with various stakeholders such as clients, Canada Border Services Agency (CBSA), partners, carriers, and freight forwarders. The role is essential to maintaining smooth operations in the shipping and logistics industry.

• Independently reviews and prepares customs documentation for processing and entry releases.
• Handles general inquiries (internally and externally) over the phone, through email, or on Slack.
• Completes files in a timely and accurate manner, in compliance with Border Buddy and Customs policies and procedures.
• Writes detailed notes and instructions regarding clients, Freight Forwarders, CBSA, Carriers, and other relevant parties.
• Maintains the client database and updates information as necessary.
• Is familiar with various vehicle types, makes, and models.
• Understands rules and regulations related to RIV, ECCC, and Transport Canada.
• Is knowledgeable about Internal Transaction Numbers (ITNs) issued by the Automated Export System (AES) through U.S. Customs and Border Protection (CBP).
• Proactively seeks out knowledge and solutions.
• Prioritizes and meets deadlines with consistency and reliability.
• Independently manages and resolves challenging situations.
• Processes B3/CAD entries to meet Company, CBSA, and CBP compliance standards.
• Is knowledgeable about and can correctly assign HS tariff classifications.
• Proactively supports the sales team and cross-sells Border Buddy's services.
• Maintains professional status by completing exams or attending conferences.

Experience:

• Minimum of one (1) to three (3) years of experience in a customs brokerage role with hands-on experience in processing vehicles of all types.
• Diploma or degree in related field; post secondary or business courses in related industry a plus.
• Experience with Cargo Wise and…