Specialist, Cisco Services and -REMOTE

Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we are at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses and their customers to achieve more through innovation, automation, and intelligent insights.

As a Cisco Specialist, Services and Subscription Management, your primary role is to drive revenue growth in Cisco service contract renewals. You will retain existing clients, upsell to strategic premium offerings, expand within the existing customer base, and help uncover white‑space opportunities. The role supports Presidio’s federal customer base through the entire agreement lifecycle: creating renewal quotes/proposals, driving Services EA opportunities and true forwards, managing data throughout the term, and processing renewal orders.

You will collaborate with Account Executives, clients, Cisco, and cross‑functional teams to ensure renewal success.

• Proactively manage customer Cisco renewals and timelines for the assigned account base.
• Review renewals for upsell opportunities, position new offers, and create and present quotes/proposals.
• Participate in joint Presidio/OEM strategy meetings related to renewal (multi‑year, transition to Enterprise Agreements and additional strategic programs).
• Participate in customer‑facing meetings to present offerings, address questions, and drive opportunities to closure.
• Assist in the Services EA sales cycle by identifying qualified target customers, building standard renewal comparison quotes, and working in EAMP to scope the CX proposal install base.
• Work with EA Client Success Managers to prepare customers for Services EA True Forwards, validate inventory adds/removals, assist with budgetary estimates, and collaborate with Cisco asset management teams as needed.
• Maintain and reconcile end‑user Cisco contract inventory and proactively manage this process quarterly and annually.
• Triage all Cisco services related questions and issues both internally and externally.
• Work with regional management, account executives and cross‑functional teams to promote and develop the Cisco service practice, increasing attach rate, renewal rate, and Services EA adoption.
• Accurately forecast renewals pipeline in conjunction with Account Executives.
• Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting.
• Periodically review contracts within the account base for accuracy—maintaining clean, consolidated contracts and managing customer access.
• Prepare and process orders using internal tools, track orders to completion, and ensure accurate booking.
• Prepare and deliver Quarterly Business Reviews to clients as required.

• Proficient in Microsoft Excel and Microsoft applications.
• Strong written and verbal communication skills.
• Ability to work independently and in a cross‑functional team environment.
• Strong knowledge of Cisco services, contracts, and Enterprise Agreements.
• Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP).
• Knowledge of service lifecycle management and subscription models.

• 3+ years’ experience in a support agreement renewal role.
• Experience with Cisco service contracts and CX EA’s (renewals, subscriptions, Enterprise Agreements).
• Experience supporting federal government programs, contracts, or stakeholders preferred.
• Direct customer‑facing experience (presentations, QBRs, consultative selling).
• Ability to provide revenue growth through renewals and upsells.
• Contract and order management experience (tracking, reconciliation, processing).

Joining Presidio means stepping into a culture of trailblazers, thinkers, builders, and collaborators who push the boundaries of what’s possible. With our expertise in AI‑driven analytics, cloud solutions, cybersecurity, and next‑generation infrastructure, we enable businesses to stay ahead in an ever‑evolving digital world. Here, your impact is real: whether you’re harnessing Generative AI, architecting resilient digital…