EOC Specialist - Third Shift

Description

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

The EOC Specialist is an individual contributor position within the Emergency Operations Center (EOC) response team. This individual answers enterprise asset protection and crisis related calls, and monitors external media and proprietary data systems for indications and warnings of enterprise, asset protection, and crisis related events. The Specialist reports all crisis related events to our field, store, home office partners.

RESPONSIBILITIES

• First responder to calls from our stores, home office and distribution center partners regarding escalated incidents regarding safety, crisis management and emergency issues

• Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and stores globally

• Works under stress and defuses emotional situations while delivering instructions regarding associate safety

• Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other asset protection issues

• Monitors the security and safety for all associates, including those who travel internationally or work at our global office locations

• Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise asset protection team

• Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation

• Accurately report incidents dealing with theft, safety, and other asset protection issues

• Performs other duties as may be assigned by the EOC leadership team

Qualifications

• Preferred experience in a crisis management command center or call center equivalent

• Security/Safety or Retail Assets Protection experience

• Ability to fluently speak a second language a plus

• Exemplary customer service and listening skills

• Ability to establish trust and cultivate relationships within a team-oriented environment

• Ability to prioritize multiple tasks simultaneously and maintain composure in a fast paced environment; including diffusing emotional situations.

• Ability to work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime

• Strong computer skills in Microsoft Office, Excel, and Powerpoint

EDUCATION

• Relevant work experience, a college degree, or course work study related to international affairs, emergency management, or criminal justice; preferred

Core Competencies

• Lead with Curiosity & Humility

• Build High Performing Teams for Today & Tomorrow

• Influence & Inspire with Vision & Purpose

• Observe, Engage & Connect

• Strive to Achieve Operational Excellence

• Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That's why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.

• 401k with company match and Associate Stock Purchase with discount

• No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)

• Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.

• Tuition reimbursement and scholarship opportunities for post-secondary education programs

• 40% merchandise discount and gratis that encourages you to come back to your senses!

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:
Los Angeles Fair Chance In Hiring Ordinance () , Philadelphia Fair Chance Law (https://(Use the "Apply for this Job" box below).) , San Francisco Fair…