Community Services Officer

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range $17.109 Per Hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S3

FLSA Status Non-exempt

Standard University business hours:
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.

Full-time

Not Applicable

The Community Service Officer position provides security guard duties for fixed security posts at various locations on campus, as well as backup coverage in various zones on campus. This position performs a variety of security, safety, and community service duties associated with the protection of life and property, maintenance of order, crime detection and prevention, and the enforcement of all University rules, policies and procedures.

• An Associate’s degree or equivalent combination of education and experience is preferred.
• Previous experience in a collegiate setting is preferred.
• Must be able to obtain a New York State Security Guard license and meet department and New York State Security Guard Act standards and qualifications.
• Successful completion of a Field Training Program.
• Possess valid driver’s license and excellent driving record.
• Able/willing to work evening, day and afternoon shifts, including weekends and holidays as well as special events as required.
• Employment is contingent upon successful completion of a thorough background check, which includes employment history, character references and a criminal records check.
• Upon hire, candidates must submit to drug screening.

• Demonstrated proficiency in the use of personal computers, including all Windows-based applications.
• Ability to work independently or as part of a team and the ability to interrelate with individuals from diverse backgrounds.
• Ability to be creative and innovative in solving issues and problems.
• Good customer service skills and proven oral and written communication skills are essential.

• Assigned as mobile units and are also assigned to fixed posts.
• Provide, as requested, a central reception type area at static posts for information dispersal, question and concern reception, and service rendering.
• Monitor physical security of facilities internally and externally by viewing and monitoring any surveillance cameras, card access points, entry and duress alarm points and the fire alarm system if so equipped.
• Conduct physical walk-throughs of facilities and check interior and exterior doors and windows.
• Monitor and report maintenance issues.
• Engage in direct communication with the Public Safety Communications Center, Public Safety Officers, and Supervisors in the field as well as Safety Department personnel.
• Act as liaison between Public Safety Officers, Syracuse Police Officers, and students, employees, and visitors.
• Provide a security presence for the deterrence of criminal and unusual or suspicious behavior.
• Provide other services to include safety escorts for students, employees, and visitors, property checks of parking lots and garages, property checks of campus buildings, and assistance with fire alarms and fire safety issues.
• Respond to calls for service to include lockouts, injury reports and lost and found property reports.
• Respond to and investigate larcenies, criminal mischiefs, and property…