Legal Actions and Data Management Section Supervisor - Public Service Manager

The Iowa Department of Health and Human Services (HHS), Division of Public Health, Bureau of Health Statistics is seeking a Public Service Manager 1 to join our team!

This position supports the Bureau Chief of the Bureau of Health Statistics. It is a full‑time opportunity, Monday‑Friday, 8:00 a.m. to 4:30 p.m., located in Des Moines with some flexibility for remote work.

Applicants must reside in the State of Iowa upon hire.

• Directly manages and reviews/evaluates and approves the work of subordinate team members. Responsible for all duties common to supervision such as: writing and conducting performance evaluations and providing constructive feedback based on observations and facts noted; making hiring decisions; providing on‑boarding training to new employees; ensuring employees receive on‑going training and development; approving leave requests, time sheets and expenses; investigating employee misconduct and making discipline decisions;
  
  approving work schedules; assigning work responsibilities to staff; making final determination of work priorities; measuring progress for deliverables; and recommending process changes when appropriate.
• Provides oversight to the Legal Actions and Data Management section within the Bureau of Health Statistics. The section administers the modification of vital records that occur in Iowa and manages vital record data. This position will:
  • Set and determine priorities and continual improvement for section function areas.
  • Oversee contractual agreements, data sharing agreements, and research agreements related to vital records data sharing.
  • Manage the state vital records database and technology to ensure confidential data is secure and provides for efficient, continuous operations. This includes managing any IT vendor contracts and serving as the project lead for the state vital records database.
  • Work with the Attorney General’s Office, HHS legal representation, attorneys, and others necessary to ensure compliance with Iowa law.
  • Serve as the Security Coordinator for the Legal Actions and Data Management section, establishing and implementing security and fraud prevention standards regarding vital events.
  • Act as a liaison for law enforcement related to criminal activity involving vital event records and associated fraud, while working with HHS’s Data and Privacy Bureau personnel to ensure security, privacy, confidentiality, and preservation of vital records data.
  • Assist in the development of policy for modification and data management functions of the section.
  • Interpret and implement bills signed into law that impact modifications, registries, and data management/sharing under the Bureau of Health Statistics.
• Works closely with the Bureau Chief of Health Statistics in developing, implementing, and evaluating ongoing bureau policies, functions, and activities related to the Legal Actions and Data Management section.

Competencies / Skills

• Professionalism
• Supervision and management experience
• Confidentiality
• Ability to multi‑task in a fast‑paced environment with multiple interruptions
• Ability to organize, prioritize, track, and follow up
• Ability to write statements of work (SOW) and requests for proposals (RFP)
• Ability to effectively implement outcome‑focused planning
• Customer service
• Attention to detail
• Problem solving
• Excellent verbal and written communication skills
• Ability to effectively collaborate with internal and external customers
• Develop, organize, maintain, and provide a variety of data from multiple sources
• Develop and deliver training

Preference will be given to candidates who have the following:

• Experience with managing IT vendor relationships
• Demonstrated success in budgeting and procurement experience
• Strong communication skills for translating technical concepts into actionable programmatic terms for leadership and program staff
• Experience with legal processes, working with attorneys, law enforcement, and fraud and/or security planning

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you’ll enjoy a comprehensive benefits package designed to support your well‑being and professional growth:

• Health, Dental,…