Security Field Supervisor

Security Field Supervisor

Location: Boston and surrounding areas. Preferred residency in the Mattapan area, central to all clients and home office.

Pay: $65,000 – $75,000 Annually.

Base

Schedule:

40 hours per week Monday – Friday 11:00 AM – 7:00 PM.

Salaried + Administrative Pay Rate: paid for hours over 40.00.

Annual Bonuses: In addition to base compensation.

Job Description: Assist the Security Director by overseeing operational success, training new staff, administrative duties, scheduling, monitoring check-in/out alerts, on-call duties as needed, flexibility in shifts to cover operational needs. Additional duties provided upon interview.

• Available for all shift hours as scheduled and needed.
• Valid driver license and clean driving record.
• Be able to pass a background check.
• Able to work overtime and weekends.
• Proficient in Microsoft Office applications to include Word, Excel, and PowerPoint.
• Must have effective communications skills both verbal and written in English.
• Ability to handle crisis situations at the client site, calmly and efficiently.
• Display exceptional customer service and communication skills.
• Have strong critical thinking skills as well as comparable organizational skills.

• Responsible for assisting in all aspects of security officer’s duties; inspect security officer’s uniforms, dress, and appearance.
• Trains officers, as needed, on responsibilities and knowledge of their post assignment.
• Investigate and resolve issues submitted by customers and/or clients; provide follow-up and reporting as required.
• Ensure officers make timely and accurate reports using the company’s technology.
• Ensure patrol vehicles are properly maintained, including the cleanliness of the interior and exterior, maintenance and all equipment is present.
• Ensure officers are following company and client policies and procedures.
• Schedule security officers and responds to call-offs and rescheduling of shift assignments.
• Meet with client management for updates and/or job-related change order.
• Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance.
• Exercise judgment and uses discretion in dealing with emergencies and security violations encountered.
• Enforce standards of conduct of security officers; follows up on areas of improvement.
• Cover open shifts/posts when needed.
• Consistently document efficiently via supervisor site visit and remote site visit reports.
• Complete, track and submit training checklists and proper documentation in a timely manner.
• Become familiar with payroll, scheduling and main office procedures in order to fill in for Director of Security during vacation or illness.
• Communicate any technology, logistical and/or operational concerns to the Director of Security Services.

• A minimum of 2 recommendations for reference checks.
• 2+ years security supervisory/management experience and/or work equivalent.
• Excellent communication skills and working knowledge of access control systems.
• Intermediate/advance skills in Microsoft Office Suite and computer scheduling software.

• 401(k) matching.
• Employee discount.
• Flexible schedule.
• Health insurance.
• Paid time off.
• Professional development assistance.

• High school or equivalent (Required).

• Security Supervisor: 2 years (Required).

• Day Shift (Required).
• Night Shift (Required).