Inbound Sales Representative

Custom Ink is so much more than a t‑shirt company. We’re a team of creative individuals who empower our customers to create the perfect custom apparel for their groups through an innovative and easy‑to‑use website and at multiple store locations throughout the country. We are also committed to community, empathy, diversity, and equity. Our end goal is for all Inkers to feel a deep sense of belonging.

We are always looking for great people to join our team, and with locations and stores opening across the country, there are new opportunities all the time. Headquartered in Fairfax, Virginia with offices in Dallas, Texas; and Prague, Czech Republic, with 500+ team members across the world. We have both location‑focused and work‑from‑home jobs.

Remote (U.S. – Select States Only)

• This is a remote position; however, to be eligible for hire, candidates must reside in a state where Custom Ink is registered to do business as an employer. Eligible states currently include: AL, AZ, CO, CT, DC, DE, FL, GA, , IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV.
• Reports to:
  
  Associate Manager, Inbound Sales (Phones/Chat)
• Travel Expectations:
  Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area‑connected events.
• Physical Requirements/Demands:
  None.

We are accepting applications for this role for the next 48 hours. We encourage interested candidates to apply as soon as possible for full consideration.

• 1‑2 years of sales or customer‑facing experience
• Effective communicators in both writing and conversation
• Curious and adaptable, able to learn quickly and pivot with grace
• Self‑motivated and goal‑driven, with a knack for converting interest into action
• Comfortable with technology, chat tools, and CRM platforms
• Skilled at balancing empathy with results—delivering both service and sales
• Excited to contribute to a values‑driven, people‑focused brand

• Converting inbound inquiries into successful sales through digital and phone channels
• Advising customers on product selection, design tools, pricing, and turnaround options
• Using insight and discovery to qualify leads and forward them to other sales channels (e.g., Mid‑Market, Account Management, Pro Teams)
• Delivering exceptional experiences that reflect our commitment to quality and connection
• Navigating customer challenges with patience and professionalism
• Collaborating with peers, managers, and cross‑functional partners to improve workflow and service

• Sales conversion and order volume from inbound customer inquiries
• Lead generation quality and volume for other sales channels
• Customer satisfaction metrics (e.g., tNPS) and accuracy
• Responsiveness and operational efficiency
• Contribution to repeat business and long‑term customer engagement

As a frontline representative of Custom Ink, you’ll have the opportunity to directly impact customer happiness and brand loyalty, helping customers bring their ideas to life and making it easy for them to come back again and again. Your ability to deliver thoughtful, engaging service while identifying future sales opportunities will position you as a key contributor to Custom Ink’s growth and mission.

• For this non‑exempt position, the hourly rate is $26.44, plus a performance bonus targeted at $15,000, for a total OTE of $70,000 tied to individual/company performance and continued retention.

• Generous Paid Time Off:
  Recharge with flexible paid time off policies and major paid holidays.
• Comprehensive Health Coverage:
  Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well‑being.
• Employee Wellness:
  Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
• Family‑Friendly Benefits:
  Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for…