Sales Support Specialist

Location

Full time position:
Mostly remote work, with some office hours in Pompano Beach, Boca Raton, or Delray Beach.

Pioneering dermatology manufacturer based in Southern Florida, providing first-of-it's-kind customizable prescription medication and skincare solutions to leading dermatology practices across the United States.

This role is part of the Sales Support team who are responsible for helping the sales team with order entry, customer support, problem solving, and research.

• Manage system access to company platforms, as well as maintain customer and order data within CRM and other relevant systems.
• Provide order support to sales team that are not limited to submitting customer approvals, processing orders, and handling shipping discrepancies and changes.
• Collaborate with ancillary teams, such as Production, Accounts Receivable, and Pharmacy, to respond to inquiries quickly and resolve issues efficiently.
• Organize and manage logistics for sales events and trade shows for sales team to ensure seamless coordination and execution.
• Collect relevant information and distribute inquiries from leads and customers to the appropriate teams.
• Review and update Sales Support tools to reflect the most current information.
• Prepare reports, presentations, and other documentation as needed by the sales team.
• Support the company’s management team with administrative tasks and special projects as required.
• Perform other related duties as assigned.

• Bachelor’s degree or equivalent experience in business administration, sales, or a related field.
• Proven track record of maintaining professionalism and delivering exceptional customer support to sales teams and management.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
• Strong interpersonal skills and the ability to thrive in a fast-paced, dynamic sales environment.
• Collaborative team player with experience working cross-functionally and effectively with various departments.

70k, plus 401k, and great benefits