Customer Development Manager

Overview

About The Opportunity The purpose of the Customer Development department is to accelerate growth of berry consumption by influencing Customer and Consumer behavior around the Berry Category with strategies and direction to optimize the value of our offering. A Customer Development Manager will support and contribute to Driscoll’s sales and marketing activities with a specified group of customers and will be responsible for growing berry category sales (unit movement, revenues, and gross profits) through effective analysis, strategic planning, collaboration, and making recommended win-win solutions for both Driscoll’s and our partners.

Location US - Remote Worker - Texas

Job Family Category Development

Time Type Full time

Job Requisition R0008673

Experience Years 5-10 Years of Experience

Employee Type Regular

Remote Type Remote

About The Opportunity The purpose of the Customer Development department is to accelerate growth of berry consumption by influencing Customer and Consumer behavior around the Berry Category with strategies and direction to optimize the value of our offering. A Customer Development Manager will support and contribute to Driscoll’s sales and marketing activities with a specified group of customers and will be responsible for growing berry category sales (unit movement, revenues, and gross profits) through effective analysis, strategic planning, collaboration, and making recommended win-win solutions for both Driscoll’s and our partners.

• Target Location is remote - Texas, or Central Time Zone***
• Lead account engagement strategy (diamond relationship) to build and support key retail relations including the corporate office and regional division levels
• Deliver on our Annual Operating Plan by leading the category planning process and defining mutual category goals and plans shared by the Customer and Driscoll’s, facilitate the execution of those goals in partnership with Sales, and provide a positive return on investment for our Growers and Customers
• Partners with Sales and Demand Management to facilitate Customer conversations to manage expectations around supply volume and price from the mid-range to short-range planning process
• Collaborate with Shopper Marketing to build awareness and confidence in our brand and enhance in-store execution across retailer’s banner / division and store network
• Analyze Market, Category, Customer and Consumer data to develop a Category Plan designed to grow the Berry Category, increasing Household Penetration and Buy Rate
• Influence and collaborate on Driscoll’s and the Customer’s promotional and merchandising activities with assortment optimization and the selling in of new items. Lead demand planning for assigned customers, as well as activities for specific assigned berry(s) by collaborating with Driscoll’s Go To Market teams and aligning our customer’s 52-week demand
• Be attentive and provide intel into marketplace and customer’s strategies
• Closely monitor the sales data and insights for your key accounts and keep all stake holders informed
• Provide effective cross-functional collaboration with your Market Development team, Sales team, Demand Management team, Channel Marketing team, Product Development Team, Product Leadership team and Customers to execute on the plan
• Provide sales support and strategic project support as needed
• May supervise other Customer Development Managers for the purpose of their own training and team development
• Represents Driscoll’s in an ethical and business-like professional manner in all interactions with growers, co-workers, suppliers, customers and the business community at large

• BS/BA degree plus 2-4 years general business experience including 1-2 years in the retail grocery/produce area and/or 8+ years in direct field sales preferred
• CMA certification preferred
• Strong Microsoft Office Suite Skills (Excel, Word, PowerPoint, etc.) and ability to learn new software applications
• Requires ability and experience to successfully exchange information, negotiate, persuade, problem solve, analyze data, sell and work effectively to handle multiple projects and meet deadlines
• Needs to have strong…