Account Manager

This role requires a minimum of 1 day per week on site in New York City.

At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too.

At Pencil, you’ll help our clients get the most out of generative AI in advertising. As an Account Manager, you’ll build strong, lasting relationships with our enterprise clients by helping them renew, expand, and continuously see value in their partnership with Pencil. You’ll connect the dots between creative goals and platform capabilities, ensuring every subscription drives measurable success.

• Manage a small portfolio of client accounts, building trusted relationships and ensuring long-term satisfaction and retention.
• Collaborate with internal teams such as Customer Success, Creative and Product to solve client challenges and showcase Pencil’s value.
• Coordinate delivery of engaging training and onboarding sessions to help clients adopt Pencil’s platform effectively.
• Coordinate discovery sessions and teasing out helpful information in the lead up to a sale, to ensure seamless handoff for Customer Success
• Identify upsell and expansion opportunities by understanding client goals and usage patterns.
• Monitor account health and proactively address risks around adoption, engagement, or renewals.
• Translate creative and performance feedback into actionable insights for clients and internal teams.
• Support the development of playbooks and best practices for client management and adoption.

• Experience in account management or client delivery, ideally in SaaS, advertising, or marketing tech.
• Strong client-facing communication and presentation skills.
• Comfortable working with creative and technical tools, including generative AI or data-driven platforms.
• Track record of managing renewals or growing accounts.
• Proven ability to turn complex platform features into simple, impactful client stories.
• Familiarity with subscription-based business models.

• You’re commercially minded but always focused on client success.
• You communicate clearly, listen deeply, and act with integrity.
• You enjoy working in a fast-moving, collaborative environment.
• You’re curious and creative - you like learning how new tools work and helping others use them.
• You care about the craft - quality relationships, not just transactions.

• Expansion revenue / upsell success
• Account retention and renewal rate
• Client satisfaction or NPS
• Platform adoption and active usage
• Renewal forecast accuracy
• 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme
• Health insurance / private medical cover
• Monthly stipend towards wellness, fitness, and learning and development
• Remote - work from anywhere in your home country
• Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy