Sales Development Representative

Overview

At parcelLab
, we’re reshaping how the world’s leading brands manage the post-purchase experience. Our Post-Purchase Customer Experience platform helps companies like True Classics, Chico’s, YETI, Caraway Home, See's Candies
, and others turn operational complexity into powerful customer moments - driving loyalty, retention, and revenue. As we scale across the US, we’re looking for driven, curious, and customer-obsessed people to join our journey.

As a Sales Development Representative (SDR), you’ll be on the front lines of our US growth engine, identifying, engaging, and qualifying potential customers for our sales team. You’ll be a key driver of new pipeline by crafting highly personalised outreach, sparking meaningful conversations, and uncovering business pain we can solve. This is an opportunity to be part of a high-performance team, learn from experienced SaaS sales leaders, and grow your career in a fast-paced, international scale-up environment.

• Prospect into target accounts using a combination of email, cold calls, video, and social selling (Linked In)
• Own the early-stage sales funnel: research, outreach, qualification, and handoff
• Engage C-level and senior stakeholders across Ecommerce, CX, Operations, Logistics, and IT
• Identify pain points and spark curiosity by communicating clear, relevant value aligned to the prospect's challenges
• Collaborate with the Sales and Marketing teams on messaging, campaign ideas, and feedback loops
• Maintain accurate records and activity data in Salesforce and other tools
• Consistently meet or exceed monthly KPIs (meetings booked, opportunities generated)

• 1–2 years in a B2B SaaS sales development or lead generation role (or equivalent sales experience)
• High energy, resilience, and drive, you don’t shy away from rejection and bounce back fast
• You’re not afraid to pick up the phone, send a video, or drop a voice note - you go beyond templates and think creatively about how to cut through the noise
• Strong communication skills with the ability to tailor your message across different personas and platforms
• Curious and commercially minded - you love learning about new industries and uncovering real business pain
• Comfortable working autonomously in a remote-first, fast-paced environment
• Experience using Salesforce (or similar CRM), Linked In Sales Navigator, and modern sales tools
• Must be based on the East Coast
• Expected to attend conferences and office off-sites

• If you have experience in Retail, Ecommerce, or Mar Tech
• A technical mindset or strong interest in digital transformation
• Experience working in a fast-paced start-up or scale-up environment

• Be part of a fast-growing SaaS company backed by strong investors and global brands
• Learn from a world-class sales team and progress your career in a high-impact role
• Competitive compensation and commission structure
• Remote-first culture with flexible work environment
• Collaborative, inclusive, and ambitious culture

• Plenty of room for your own ideas — space to try, fail and learn
• Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate with the rest of the company
• Latest Mac Book or PC provided; choose to work from home, in one of our offices, or a mix
• Career development opportunities, including our Leadership Development Program and Mentorship Program, and online language courses
• Stay grounded with meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health
• Regular company retreats, parcel
  
  Lab events, meet-ups, and team off-sites
• Be part of a motivated, diverse and international team with a strong Glassdoor rating for culture and experience

parcel

Lab’s platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that reduces friction and actively drives repeat purchases, transforming post-purchase into a competitive advantage.

• Monitor over six million shipments per day
• 175+ countries use our tracking pages
• 1000+ brands use parcel
  
  Lab for their post-purchase experience
• Shipping data from more than 350 carriers worldwide
• 150+ employees around the globe

parcel

Lab is an Equal Opportunities Employer. We celebrate diversity and do not discriminate or harass. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or other protected characteristics. Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.