Office Account Manager

Company Description

ePrinted, also known as Promotional Gifts USA, is a leading online provider of promotional products, established in Central Florida in 2013. With a mission to offer the “World’s Lowest Prices,” ePrinted makes it convenient for customers nationwide to customize and order high-quality promotional products quickly and affordably. Distinguished by its commitment to quality, speed, and value, the company offers prices that are approximately 33% lower than most online competitors.

ePrinted has consistently driven innovation in the promotional products industry, helping businesses and organizations maximize their marketing impact without exceeding budgets.

This contract-based hybrid role as the Office Account Manager is located in the Central Florida, FL, with some work-from-home flexibility. Responsibilities include managing client accounts, coordinating with the sales and production teams, providing exceptional customer service, and ensuring timely and efficient order processing. The manager will also guide clients in selecting appropriate promotional products, maintain accurate records, negotiate pricing, and seek to exceed customer expectations through efficient communication and project management.

• Experience in Account Management, Client Relationship Management, and Customer Service
• Skills in Negotiation, Sales Support, and Professional Communication
• Ability to manage multiple projects, organize workflows, and meet deadlines
• Proficiency in CRM tools, Microsoft Office Suite, and general office software
• Strong problem-solving and conflict-resolution skills
• Detail-oriented, with strong organizational and multitasking abilities
• Prior experience in the promotional products or related industry is a plus
• Associate or bachelor’s degree in business, Marketing, or related field preferred