Virtual F&I Specialist

The Virtual F&I Specialist performs a wide variety of duties to establish and maintain mutually beneficial, professional relationships with current dealer customers.

• The primary function of the role is to take the lead in delivering deals for our VFI On-Demand Dealer Partners by following the VFI Sales Process
• Generate revenue for our dealer partners through the sale of F&I products
• Achieve performance targets and objectives
• Maintain a foundation level of product knowledge
• Communicate clearly with the end consumer of the transaction in a clear manner while upholding our core values
• Conduct Virtual F&I transactions by taking the lead on the VFI Sales Process (Interview, Menu, & Upsell)
• Stays on the VFI calls throughout the completion of the Retail Installment Contract for our Dealer Partners to ensure deals are secured
• Answers questions about F&I Products available in the VFI office
• Answers Questions on RIC contract
• Isolates and overcomes client objections through JM&A tactics, including Advances F&I, Core Closes, Sales Tools, Etc.
• Keep detailed records of activities completed and performance data for Virtual F&I
• Communicate daily to Dealers and internal stakeholders on the progress of Virtual Initiatives
• Participate in Dealer Meetings and Sales Calls as needed

• Experience working in Retail Automotive and as an F&I Manager
• Detail-oriented with the flexibility to deal with changing priorities and tight deadlines
• Strong verbal, written, and interpersonal communication skills with adeptness in dealing with individuals at all levels inside and outside the organization
• Highly self-motivated with top-notch customer-facing skills
• Ability to work a flexible schedule, including nights and weekends
• Ability to work from home
• Proficient with Word, Excel, Powerpoint, and Stone Eagle

The pay range for this position is 49,920.. Base pay is determined by factors including candidate experience and qualifications, education and work location. At JM Family, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond base pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans including 401k, profit sharing and pension.

Yes, you read that right, a pension plan! We offer medical, dental and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.