Inside Sales Manager; B2C

Position: Inside Sales Manager (B2C)

* This role will begin remote and transition to a hybrid schedule (at least 1 day a week in office) once our Las Vegas office opens

About Point


• Real Impact, Real People: Our mission at Point is to make home ownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.


• Funding: With over $175M raised from top investors like Andreessen Horowitz, West Cap, Greylock, and Prudential, we're scaling fast! You have the opportunity to join us at a pivotal stage.


• Game-changing Product: We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.


• Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.


• Remote First Culture, Genuine Connection: Work from anywhere in the Las Vegas area, while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

We are looking for an Inside Sales Manager (B2C) to join our company and lead and support our dedicated team of Account Managers/Sales Representatives. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring. As an Inside Sales Manager, you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions.

You will hire and develop top talent, partner cross-functionally on key initiatives, and implement scalable sales strategies that fuel revenue growth while enhancing the homeowner experience. This role is ideal for a hands-on sales leader who thrives in a metrics-driven environment and enjoys building high-performing teams.

At Point, we don't just hire Inside Sales Managers, we welcome leaders into a culture grounded in self-awareness, resilience, and shared ambition. We believe impactful sales leaders are defined by how thoughtfully they show up for their team, their partners, and their own growth. In this role, you'll continually refine your craft through intentional coaching, authentic motivation, principled influence, strong sales and business acumen, and an unwavering belief in your team's potential.

If you're driven to grow while helping others do the same, you'll find a meaningful place to lead at Point.

Your responsibilities

• Day-to-Day Team Support
  • Monitor team calendars to ensure consistent sales coverage and responsiveness.
  • Partner with Account Managers/Sales Reps to navigate complex homeowner scenarios.
  • Resolve escalated homeowner concerns with urgency and professionalism.
• Performance Management
  • Set and manage monthly sales targets aligned to company goals.
  • Evaluate quantitative and qualitative performance through reporting and call reviews.
  • Deliver direct, actionable coaching to improve performance.
  • Lead consistent 1:1s and team meetings focused on accountability and development.
• Sales Training
  • Develop and implement monthly sales training plans.
• Hiring & Onboarding
  • Interview and hire new Account Managers.
  • Guide new Account Managers/Sales Reps through the onboarding process.
• Cross-Functional Support
  • Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
  • Develop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etc.
  • Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience.

About you

• 5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teams.
• Bachelor's degree in a related field, or equivalent practical experience.
• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.
• Proven experience leading complex operational and strategic initiatives.
• Experience in Real Estate, Mortgage, or HELOC industries is strongly…