Senior Account Manager

performance.io is a specialist SEO and AI search agency that helps brands drive online performance in the evolving search landscape. We combine world‑leading SEO expertise with Generative Engine Optimization (GEO), content marketing, and data‑driven analytics to help 15 of the world’s top 20 pharma and biotech companies increase visibility across traditional search engines such as Google, LLMs such as ChatGPT, and AI‑powered search.

Our energetic and diverse team is headquartered in London with offices in the US, India, Japan and South Africa, shaping the future of digital engagement in healthcare.

We are looking for a talented Senior Account Manager to join the performance.io US team. As a Senior Account Manager you will work closely with the client services team to manage a portfolio of pharmaceutical, biotech, healthcare and consumer clients. You will be the key day‑to‑day client contact, responsible for ongoing partnership management and ensuring that partnerships are delivered on time and on budget.

• Work closely with the VP, Commercial Director and Account Director to ensure all accounts are serviced to the highest standards
• Understand a client’s commercial and medical strategies to support our medical team with strategic account planning
• Ensure all activity meets or exceeds clients’ performance expectations
• Build long‑term relationships with clients
• Manage budgets in line with strategy and agreed budget scope
• Manage all assigned client partnerships to ensure that work is delivered to an exceptional standard, on budget and on time
• Oversee development of monthly reports, creating agendas for client calls, and action summaries, and removing barriers to partnership deliverables
• Quality‑control the work conducted by junior and operational/specialist team members
• Support the team with pitch work to drive new business
• Expand your online performance marketing industry awareness, communication and project‑management skills to identify new opportunities, while proactively challenging and contributing to client‑handling activities and playing an increasing role in strategic input
• Occasional travel for client meetings

• Proven experience in account management with commercial clients within pharma/healthcare; a background in medical affairs or scientific communications is beneficial
• Previous experience in a medical communications agency is preferred
• Proven ability to build lasting client relationships within relationship development
• Project‑management experience is essential
• Experience with client services and account management
• Excellent verbal and written communication skills, with acute attention to detail
• Excellent time‑management skills
• Strong numerical and analytical capabilities, including use and creation of Excel formulas
• Experience executing campaigns within other digital channels is beneficial
• Strong understanding of wider digital channels and environment
• Strong skills in PowerPoint/Google Slides to create presentations for clients
• Presentation skills to support pitches and client meetings
• Sense of ownership and pride in your performance and its impact on company success
• Critical thinking and problem‑solving skills
• Proactive self‑starter
• Team player

• Start off on the right foot with our thoughtful welcome pack, including stylish merch
• 21 days of paid leave per year plus federal holidays, and the week between Christmas and New Years off as a gift
• Discretionary bonus scheme twice a year after probationary period
• Employee health benefits
• Career development and training opportunities with a set yearly budget, and mentoring by industry experts
• Provision of a Mac Book to set you up for success
• Embrace flexibility with a remote/hybrid work model (role dependant) with light travel as appropriate, balancing comfort of working from home with face‑to‑face time
• Work alongside the awesome bunch , you’re in great company!