Administrative Assistant

Required to live in the Idaho / Treasure Valley area for this job.

Are you a self-starter with a passion for helping others?

Do daily processes make your soul happy?

Do you like spreadsheets and organization?

Does helping and being supportive in a team environment bring you joy?

Do you have a passion for helping seniors?

Join the Personal Touch Insurance & Benefits team and make a difference in people's lives.

We are a growing insurance organization and are looking for amazing team members who want to develop a long‑term career. Must be friendly, organized, detail‑oriented, with good phone, computer, and conversational skills.

As an independent insurance agency representing all major insurance carriers, we're dedicated to finding clients the most affordable and quality coverage to fit their needs. Your role as an Administrative Assistant will be to provide services to members and prospects, answer questions about health plans and benefits, and act as a liaison between carriers and members.

With your excellent communication skills, you'll develop relationships with existing accounts and members, respond to inquiries, and communicate meeting outcomes, competitive information, and customer needs. No prior insurance experience is required, as we offer comprehensive training to ensure your success.

• Must pass a background and drug test
• Have a private home office. This is a hybrid job, and you must live around Boise,  / Treasure Valley area.
• Extensive knowledge of Zoom
• Ability to work a flexible schedule; mandatory overtime during the Annual Enrollment Period (Oct 15 – Dec 15) up to 12 hrs per day, 6 days a week. Time off is very limited during this time. The rest of the year, 8 am–5 pm, Monday‑Friday.

• W2 wage‑earning position paid hourly.
• Full‑time base pay plus commission.
• Starting salary: $31,000 (annual) to $41,600 (annual) depending on performance.
• Paid time off.
• Flexible schedule (Jan‑Sep).
• Opportunity to obtain an Idaho insurance license.
• Long‑term employment with opportunities for advancement and bonus money.

• Complete the assessment and questions from Wizehire.
• Complete two Zoom interviews and one in‑person interview.

Ready to be part of the Personal Touch Insurance & Benefits team and help people protect their future health and financial security?

Apply now!

• Flexible work options.
• Hands‑on training.
• A supportive team environment where your contribution matters.
• The opportunity to make a real impact by working with seniors.
• Support to advance within the company.

• Answering phones, taking messages, and other clerical tasks.
• Talking with people all day; enjoy people.
• Answer client inquiries, provide general information on plans, and direct them to licensed agents for personalized consultations.
• Deliver outstanding customer service via phone, email, and online chat with a warm, personal approach.
• Input data into CRM and maintain accurate and up‑to‑date client records.
• Verify and process client applications while ensuring compliance with Medicare and insurance regulations.
• Assist licensed agents by handling administrative tasks such as policy enrollments, policy processing, and client follow‑ups.
• Perform additional tasks to free up the agent’s time and help the team grow.
• Show willingness to learn, be coached, and remain humble when taking criticism.

• Strong attention to detail and ability to work in a fast‑paced environment.
• Excellent communication and customer service skills.
• Proficiency in Apple products, Microsoft Office, Zoom, and ability to use different types of software.
• Problem solving.
• Understanding of HIPAA is a plus.
• Type 40 wpm (required). High school diploma or GED (required).
• Must pass a background and drug test (required).
• Must be willing or able to obtain an insurance license.
• Private home office; live around Boise,  / Treasure Valley area (required).

This is a career, not a job. Fantastic income potential and advancement within the company.

We are excited to meet you!