Account Executive, Enterprise - Strategic Expansion

Employer Industry: Data Integration and Analytics

• Opportunity for career advancement and growth within the organization
• Full‑time remote position based in Japan, offering flexibility
• Generous paid time‑off policy, including sick leave and parental leave
• 100% employer‑paid medical insurance
• Professional development and training opportunities available
• Access to mental health support resources for employees and dependents

• Serve as the primary relationship owner for existing customers in Japan, focusing on retention, renewals, upsells, and adoption‑driven expansion
• Build trusted relationships with customers, conducting regular business reviews and creating expansion roadmaps
• Drive customer adoption of Fivetran connectors and platform features through consultative conversations
• Manage the full contracting lifecycle, including planning, negotiation, and execution
• Collaborate cross‑functionally with Customer Success Managers, Sales Engineers, Product, Marketing, and Partners/SIs to ensure excellent outcomes

• Native Japanese speaker with strong professional English communication skills
• Minimum of 3 years of experience in SaaS Account Management, Customer Success, or Enterprise AE roles
• Strong project management skills with the ability to coordinate multi‑stakeholder technical projects
• Proven negotiation experience handling renewals and amendments
• Familiarity with CRM and forecasting tools, preferably Salesforce

• 4-7 years of experience in SaaS Account Management or similar roles
• Previous experience working for a US‑based cloud/SaaS company
• Experience with Systems Integrators/Partners in Japan
• Knowledge of SaaS financial metrics and their relation to consumption/ARR
• Ability to engage in technical conversations with architects and analytics leaders

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