Account Manager, Voice Collaboration; Remote local to TX, TN, NE, OH

Essential Duties and Responsibilities

• Accelerates demand generation, sales pipeline growth, and marketing programs that enable AVI-SPL Account Managers to win business and expand market share in target markets.
• Supports frontline sales managers in executing effective UCC Cloud go-to-market strategies and establishing a sales coaching program where required.
• Supports buying and selling processes at all stages, from lead generation through win/loss as it relates to customer experiences and life-cycle activities.
• Actively partners with collaboration solution partners or manufacturers—Microsoft, Cisco, Zoom, and UCaaS and CCaaS providers—to promote Cloud sales and develop co-sell motion activities that drive new opportunities to AVISPL sales teams.
• Self-starter with the ability to create leads and support growth in market or territory related to voice, contact center and other related technologies and to execute and meet deadlines.
• Hunts for new opportunities and networks, creating relationships with key partner suppliers to drive net new leads for the business.
• Manages business reporting, pipeline management, and accuracy within internal AVI-SPL systems.
• Supports training, content/sales messaging, processes, practices, forms, and tools to support the sales force.
• Supports Customer Experience programs for all UCC Platform Products as well as Voice and Phone projects and coordinates Customer Experience activities to promote adoption, expansion, and renewal throughout the Customer life-cycle.
• Understands global UCC Cloud capabilities; supports all global locations through the licensing design, quoting and buying process.
• Hosts regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with internal/external needs and the overall UCC Practice strategy.
• Attends regular meetings with voice collaboration and service sales teams.
• Assists key practice leads in managing opportunities and driving demand for those platforms within and outside AVI SPL with new and current customers.
• Provides leadership to ensure that business outcomes, user experience and ongoing user adoption are consistently attained throughout AVI-SPL and for our customers.
• Other duties assigned as needed.

• Ability to lead and contribute individually, as well as work productively within a team and across functional disciplines.
• Strong communication skills, both written and oral, along with professional, interpersonal, and relationship-building skills.
• Strong business acumen and ability to interface credibly at the CxO level.
• Strong ability to multi-task, prioritize, manage time and work in a self‑directed manner.
• Deep knowledge of collaboration solution partners or manufacturers—Microsoft, Cisco, Zoom—and selected UCaaS and CCaaS platforms (Ring Central, Vonage, 8 by 8, Five Nine, Genesys, Nice, Avaya, Mitel), both technical and sales related.
• Demonstrates leadership and management skills in a team‑oriented, collaborative environment.
• Exceptional strategic thinking and structured problem‑solving skills.
• Technical aptitude and ability to be a self‑driven learner with credible understanding of UCC, IT, Audio/Visual, Collaboration and Meeting space technologies overall.
• Intimate knowledge of regional differences in support of international deployments.
• Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat.

• Minimum of a 4‑year degree or comparable industry experience is required.
• Experience working with international accounts/program deployments preferred.
• Relevant Microsoft, Cisco, Zoom and/or Google certifications preferred, especially sales‑focused certifications.
• Sales and sales support experience preferred.
• 5+ years of experience in UCC, AV technology or enterprise technology management preferred.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office…