Account Development Representative; Remote Eligible

Account Development Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build rapport and establish strong relationships with clients, providing exceptional client service throughout the sales process.
• Actively listen to client needs and concerns, asking probing questions to uncover opportunities.
• Engage with existing clients via phone, email and video communication.
• Develop a deep understanding of our products/services, their features, benefits, and competitive advantages.
• Effectively demonstrate and explain product/service offerings to potential clients via virtual meetings and presentations.
• Address client questions, overcome objections, and provide accurate information regarding pricing, availability, terms, and warranties.
• Manage the entire sales cycle from initial contact to closing deals.
• Collaborate with other sales team members on complex deals or larger accounts.
• Maintain accurate and up-to-date client and sales data in the CRM system.
• Provide feedback to management on market trends, client feedback, and sales tactics.
• Stay informed about industry trends, product innovations, and competitor activities.
• Participate in ongoing training and professional development to enhance sales skills and product knowledge.

• 1+ years in inside/outside sales or sales support role.

• Preferred knowledge of telecommunications industry.
• Excellent people skills to establish and maintain effective relationships with clients, employees, superiors, and business contacts in a professional, timely and courteous manner.
• Excellent written and oral communication skills.
• Strong trouble resolution and critical thinking skills.
• Excellent planning and organizational skills; must be able to efficiently utilize all available resources to provide effective solutions and explore all possibilities to facilitate the best decision.

• Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook, Teams, Salesforce, Connect Wise.

• Primarily indoor work in an office environment.
• Frequent utilization of manual dexterity and visualizing of a computer screen.
• No unusual physical requirements.