Senior Strategic Accounts Manager

Job Description

The Senior Strategic Account Manager (Sr. SAM) is a dynamic and experienced sales professional responsible for driving growth across Carlisle Architectural Metals’ (CAM) strategic accounts within the East Region. This role develops and expands high-impact relationships with architects, consultants, and contractors who influence the specification and purchasing of CAM’s building envelope solutions — including Metal-Era, PAC-CLAD, Citadel Architectural Products, Drexel Metals, and Hickman Edge Systems.

The Sr. SAM executes regional strategies to deliver above-market revenue and margin growth while embodying CAM’s One CAM culture, SPEQ promise (Speed, Protection, Expertise, Quality), and customer-first mindset. This position is remote-based within the East Region and requires regular travel throughout the assigned territory, along with occasional visits to CAM headquarters in Waukesha, WI, or other regional facilities.

• Develop and execute a East Region strategic growth plan to expand revenue and margins across assigned strategic accounts.
• Build and deepen relationships with architects, roof consultants, building envelope consultants, and key regional contractors.
• Identify and convert new business opportunities by influencing specification and driving conversion of CAM products.
• Deliver presentations, technical trainings, and educational sessions for customers and industry partners.
• Maintain accurate monthly and quarterly sales forecasts, opportunity pipelines, and CRM documentation (Salesforce).
• Provide regular reporting on pipeline progress, account development, and market trends within the East Region.
• Collaborate closely with cross-functional CAM and CCM teams to align regional sales strategies with corporate objectives.
• Represent CAM at regional trade shows, industry conferences, and customer events to strengthen brand visibility and relationships.
• Adhere to all company travel, safety, and expense policies while ensuring professional representation of the CAM brand.
• Deliver the SPEQ promise and uphold CAM’s reputation for strong customer service and technical expertise.
• Perform other projects and duties as assigned.

• 5+ years of relevant business development and/or strategic account sales experience; or an equivalent combination of education and experience.
• 5+ years of experience delivering group or technical presentations.
• Bachelor’s degree in Business, Construction Management, Architecture, Engineering, or a related field preferred OR experience in lieu.
• Proven integrity, discretion, and ability to handle confidential and sensitive information.
• Excellent interpersonal and communication skills—verbal, written, and presentation.
• Strong organizational skills with the ability to manage multiple priorities independently.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and CRM systems (preferably Salesforce).
• Demonstrated customer-first mindset and relationship management capability.
• Attention to detail and accuracy in reporting, forecasting, and documentation.

• Experience with in building materials, construction products, or architectural manufacturing sales.
• Proven success in developing and executing strategic account programs.
• Experience managing large regional territories and building multi-level customer relationships.
• Successful track record managing a remote-based sales role with significant travel.

• Location/
  
  Hours:
  
  Position is home based with frequent travel throughout designated East Region. Standard business M-F hours with potential (up to 60%) travel for customer meetings and industry events. Occasional travel on weekends and up to 50 hours a week.
• Noise/Climate/Safety:
  Office environment with periodic site visits to client locations.

• Revenue and Margin Growth:
  Achieve annual revenue and gross margin targets across assigned strategic accounts within the East Region.
• Quote Conversion:
  Drive consistent improvement in quote-to-order conversion and close rate through proactive customer engagement and specification influence.
• Customer Experience (NPS):
  Improve regional and account-level Net Promoter Scores by delivering on CAM’s Speed, Protection, Expertise, and Quality promise.
• Market Share Expansion:
  Increase CAM share within targeted segments and key accounts through specification capture and competitive displacement.
• Values and
  
  Collaboration:
  
  Demonstrate leadership and accountability consistent with CAM’s core values and One CAM behaviors, fostering trust, partnership, and customer focus across teams.
• Operational Discipline:
  Maintain accurate CRM data, timely forecasting, and adherence to the TDP and Monthly COS Management System reporting cadence.