Sales Engineer - Acoustics - Remote

Job Summary

Who is Pyrotek?

Pyrotek is the most successful global industrial company you've never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!

The Sales Engineer for Acoustics will generate revenue growth for Pyrotek's products and solutions in the acoustics industry by selling a portfolio of consumables, equipment, and technical services to accounts within an assigned territory.

• Manage and grow assigned sales territory accounts, by:
  • Creating a mutually beneficial working relationship with customers that continuously meets/exceeds expectations.
  • Proactively identifying decision makers for initiating the sales process.
  • Effectively negotiating pricing, minimum order quantities, and supply agreements with customers, and communicating changes internally for customer demands.
  • Promptly providing technical support and resolutions to customers; and collaborating internally as needed.
  • Soliciting sales of new or additional products, preparing pricing, and presenting quotations.
  • Continuously maintaining awareness of competitors' activities and employing counter measures to beat or contain competitor efforts.
  • Prospecting new customers, preparing pricing, and presenting quotations.
  • Correctly developing and preparing customer purchase agreements and submitting to Supply Chain personnel for final review prior to customer signing. At a minimum, each quarter, review agreement levels versus actual performance to ensure customers meet agreement terms.
  • Assisting as needed to resolve customer accounts receivable issues.
  • Presenting internal and customer technical presentations, as requested.
  • Meeting/exceeding sales and gross profit targets.
  • Actively strategizing with management on sales tactics.
• Provide effective sales support and ensure customer expectations are met/exceeded for assigned sales accounts and products, by:
  • Regularly visiting customers at their facilities with the purpose of building customer rapport, performing training, and/or selling products and services.
  • Gathering data, drafting and pricing quotes, and preparing reports and/or presentations.
  • Setting final new prices, margins, and quotations within company pricing guidelines for new products or services.
  • Appropriately fielding customer calls, handling orders, and responding to customer inquiries in a timely and efficient manner.
  • Partnering with customer service, operations, and supply chain to ensure order fulfilment expectations are met.
  • Fielding and resolving customer complaints concerning billing or products and documenting accordingly and timely by utilizing the CRM to initiate RMA's/customer credits for approval.
  • Researching and addressing all customer problems and requests, including defining best products as a solution.
  • Establishing positive and collaborative working relationships with internal sales engineers, manufacturing operations, applicable vendors, and suppliers.
  • Utilize Contact Management database (CRM System) to complete trip reporting and internal sales relationship communications in a timely manner. Ensure travel expense reporting is accurate and timely manner.

• Bachelor's degree in business, engineering, or related discipline, plus three (3) years of technical sales and/or customer-facing roles, preferably within the noise control and/or industrial markets, or equivalent combination of education and experience.
• Valid driver's license required.

• Customer Service Skills. Skilled in managing challenging or emotionally charged customer interactions with empathy, professionalism, and composure. Understands the importance of and provides prompt responses to customer inquiries and service requests, ensuring timely resolution and satisfaction. Proactively gathers and applies customer feedback to enhance service quality and client experience. Consistently meets deadlines and fulfills commitments with reliability and attention to detail.
• Sales & Business Acumen. Deep comprehension and application of sales processes and value selling techniques. Ability to build relationships and sell technical solutions in an industrial setting. Demonstrated understanding of business implications of decisions. Adept at balancing profitability, customer sustainability, and sales growth by pricing products and services accordingly. Ability to accurately evaluate competitors, identify external threats and opportunities and adapt strategies based on the organization's strengths and weaknesses, the competitive environment, and changing conditions.
  
  Affinity for setting and achieving challenging goals. Proven record of persistence and overcoming…