National Manager

Responsibilities

• Provide coverage in a Dealer Relations territory following a promotion or expansion until a permanent Dealer Relations Manager is hired.
• Day‑to‑day dealer partner relationship management and championing the adoption/ongoing use of the company product in the dealerships.
• Execute launch planning, manage product implementation and deliver initial and ongoing training to meet the needs of the dealers through regular monthly performance visits.
• Act as the first point of contact for dealer partners to handle issues and follow up on escalated matters.
• Bring best‑practice knowledge of the product to dealer partners to support the company’s value proposition daily.
• Possess an in‑depth understanding of the product functionality, related services, and an overview of the technical functionality to train effectively and communicate appropriate usage.
• Ensure product changes, new features and releases are communicated and implemented in a timely manner.
• Work cross‑functionally with Dealer Relations Directors, Training and Enablement, and National Enterprise Account Team.
• Partner with customers to identify challenges, understand business needs and establish the best solutions offered by automotive
  
  Mastermind – selling PMC Commitment Contracts, Package Pricing, and/or Acquire Upsells.
• Practice solution‑based selling as a consultant, ensuring expectations are aligned, goals are being met and consistent ROI conversations are held with Key Decision Makers.
• Effectively communicate the value proposition of Mastermind through Quarterly Business Reviews and customized workshops at dealerships.
• Collaborate with the respective Director on negotiations of upsells, downsells, and cancellation‑save strategies.
• Work closely with training and enablement to consistently reiterate training content while in market with DRM’s.
• Work closely with each Director and Associate Director to understand regional challenges and provide feedback from dealer visits in a recap sent after each market visit.
• Forecast and communicate risk and opportunities for coverage of open markets.

• A challenger personality type comfortable having tough conversations with Key Decision Makers.
• Focused on hitting & exceeding Dealer Relations revenue targets: PMC revenue increase, package conversions, 6+ month term commitments and conquest.
• Comfortable conducting QBRs and driving maximum revenue with long‑term commitments.
• Someone eager to maximize revenue opportunities at each dealership encountered.
• Proactive self‑starter who is flexible, creative, and has a positive attitude.
• Willing to help train and empower Dealer Relations team members to conduct QBRs and drive maximum revenue.
• Able to rehabilitate Red/Yellow Health Status dealers through partnership agreements, conversion to package, or contract renegotiation when necessary.
• Detail‑oriented and organized in delivering recaps to the Director following each market visit and/or DRM ride‑along.

• Bachelor’s degree in Business, Management, Marketing or a related field.
• 5+ years of professional sales experience in a luxury retail environment.
• Proven track record of consistently hitting and exceeding territory retention and revenue quotas.
• Auto‑retail experience strongly preferred; if lacking, must be passionate about cars.
• Strong project management skills.
• Significant working experience with CRM tools and reporting.
• Think quickly, work fast, and embrace change.
• Exceptional oral and written communication skills.
• Results‑driven, detail‑oriented, organized self‑starter.
• Strong business and financial acumen in daily work product.
• Establish meaningful relationships and easily build strong rapport with clients.
• Experience effectively negotiating, upselling and closing new business deals without discounts.
• Proactively solicit feedback, ask questions, and resolve issues in a non‑confrontational way.
• Regularly self‑assess with objective evidence and adapt work to achieve better results.
• Vested interest in the overall company’s success.

This role requires 90%–100% travel within the defined region of the US. The position will require extreme flexibility with your personal schedule and the ability…