Sales Support Coordinator

Explore a Career at NCS Credit Careers:
Sales Support Coordinator

Our spectacular team is the core of our success. On the NCS Credit team, you make the difference!

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Department:
Sales

Supervisor:
Sales Manager

At NCS Credit, we pride ourselves on our people, our process and our performance. Our goal is to develop programs that are customized to meet your needs and to provide the best service in the industry. Our commitment doesn’t end when you become a client. We will continually monitor your existing programs and make recommendations based on changes to your overall risk mitigation strategy.

NCS Credit isn’t just a service provider, we are a true business partner.

Job Summary

The Sales Support Coordinator assists Account Representatives with the management of client accounts to ensure the highest level of service is met.

Essential Responsibilities

• Support assigned NCS selling team with daily client facing activities
• Perform client training on the use of NCS systems and processes
• Utilize and update CRM system
• Submit account-related changes for processing using proper channels
• Respond to clients regarding account and service-related inquiries
• Provide online live chat support for sales department
• Build relationships with small and medium accounts through outbound calling in support of assigned selling team
• Other duties as assigned

Competencies

• Customer-focused
• Friendly and service-minded
• Self-starter
• Strong verbal and written communication skills
• Ability to multi-task & prioritize in a fast-paced environment
• Supportive team player
• Sense of urgency when responding and resolving client concerns

Education, Experience, Certifications

• Associate’s degree
• Two plus years of experience in a client-facing, support role or any combination of 4 or more years of education and experience.
• Sugar CRM experience preferred

Physical and Mental Demands

• Ability to communicate effectively in person, via phone and email
• Manual dexterity
• Near visual acuity;
  Prolonged sitting while viewing a computer monitor
• Frequent typing and use of keyboard/mouse

Benefits

• Competitive salary commensurate with experience/education
• Paid holiday, Paid Time Off (PTO), Flextime, Work from Home
• Life, health, dental, long and short term disability
• 401k plan with company contribution
• Team building, Casual Dress, Holiday Party, Summer Barbecue, Corn Hole Tournament
• Pleasant, professional, clean work environment

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