Strategic Account Manager, Print Services

Strategic Account Manager, Print Services

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The Strategic Account Manager is responsible for managing all aspects of print and promotion solutions contracted by the client. The role focuses on designing and implementing strategic business plans, reviewing high‑value customer accounts, prospecting new clients, and ensuring customer satisfaction through delivery of commitments. The manager guides customers throughout their buying journey and helps bring their business to life.

• Lead Generation & Engagement – Receive inbound referrals, engage prospects with Staples' value proposition, and nurture them using remote presentations and digital content.
• Sales Conversion & Portfolio Development – Convert prospects into accounts, build and manage a portfolio of mid‑market to large business customers, and apply sales techniques to meet sales and margin targets.
• Client Relationship Management – Develop and implement strategies to retain and expand client relationships, proactively market new products, and resolve business continuity issues effectively.
• Sales Process Execution – Conduct virtual meetings throughout the sales cycle—including prospecting, discovery, presentation, negotiation—and manage quoting, sampling, proofing, and pricing.
• Strategic Planning & Performance Monitoring – Create and revise rolling plans (3–12 months) to identify client needs and opportunities, monitor performance against targets, and share best practices.
• Project & Program Management – Oversee both project and program work from initiation to post‑delivery satisfaction, collaborating with sales support teams for operational efficiency.
• Reporting & Business Development – Track and report sales/service activities, prepare quarterly/annual business reviews, and contribute to business plans for growth and profitability.

• In-depth knowledge of client relationship management strategies.
• Comprehensive knowledge of all products and services offered in the industry.
• Solutions selling, service skills, well‑developed negotiation skills, and relationship management skills.
• Good math aptitude and ability to conduct profitability analysis.
• Adept at sourcing relevant data and building business case models to advance ideas.
• Concrete selling experience in the local market; understanding of pricing strategies, competition, and key suppliers.
• Ability to work effectively and efficiently in a remote work environment.
• Some travel may be required within the designated territory; a valid driver's license is required for travel.

• In addition to the base salary, the current commission plan offers uncapped quarterly earnings based on achieving sales goals and KPI targets.
• Reimbursement for approved mileage and travel expenses.
• Associate discount.
• Health and Dental benefits.
• RRSP/DPSP.
• Performance bonuses.
• Learning & Development programs.
• And more.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants; however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value, and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

Seniority level: Entry level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Retail