Online Sales Counselor

Essential Functions and Responsibilities

This is a remote/hybrid role.

• Provide same day, immediate email/phone response to all Union Main website, digital advertising and 3rd party sources
• Respond quickly to "Live Chat" inquiries and convert to on‑site appointments
• Qualify leads and follow up multiple times with prospects until an appointment is made to meet with an on‑site Salesperson
• Send out marketing collateral to leads
• Maintain a database of leads through CRM
• Maintain a toll‑free number and voicemail for leads
• Assist prospect in selecting the best Union Main Homes community for prospective home buyers
• Conduct and manage ongoing email lists
• Provide reporting of lead activity and sales conversion
• Provides consistent follow‑up with all leads received at the 3, 7, 14, 21 and 28‑day milestones
• Other projects as assigned

• Enjoys sales and marketing activities. High energy, positive, can‑do attitude
• High School diploma or equivalent required, Bachelor’s Degree preferred, in marketing or related business field
• Two years+ of sales/marketing experience. Real estate marketing or homebuilding industry experience is preferred
• Advanced internet, email, and sales contact CRM experience
• Proficient at overcoming various sales objectives and concerns
• Strong computer skills including Microsoft Office, Excel, Outlook and CRM management
• Typing 45 WPM+
• Detail oriented, outstanding follow‑up skills, customer focused
• Excellent email writing and telephone communication skills
• Solid organizational, planning, and managing skills
• Must be able to work in an unstructured environment and quickly tackle ad‑hoc projects with minimal supervision
• Prioritize time well, juggle several projects at once and experience working under deadlines
• Knowledge of online communication tools like Zoom, Skype, etc. is a plus