Aftersales Engineer; Flexi , WFH, North-east
Singapore
Listed on 2026-03-01
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Sales
Client Relationship Manager, Sales Engineer
Aftersales Engineer (Flexi hours, WFH, North-east)
Identify, develop, and close opportunities for service contracts (preventive maintenance, extended warranty, remote monitoring, etc.).
Promote upgrade packages, system retrofits, and spare parts sales to maximize asset performance.
Develop tailored proposals that align with customer operational and financial goals.
Customer Relationship ManagementMaintain strong relationships with existing customers to ensure contract renewals and satisfaction.
Conduct regular account reviews and site visits to assess service needs and upsell opportunities.
Serve as the customer’s key contact for all post‑sales service solutions.
Technical & Commercial CoordinationWork closely with service delivery, engineering, and technical teams to design feasible service offerings.
Prepare accurate quotations, tender responses, and service‑level agreements (SLAs).
Balance cost competitiveness with profit margin targets.
Market & Installed Base AnalysisTrack installed equipment and analyze lifecycle stages to time service offerings.
Monitor competitors’ service offers and position your company’s unique value proposition.
Identify white‑space opportunities within existing accounts.
Report on monthly service sales performance, renewal rates, and customer retention.
Provide market feedback for strategic planning and new service development.
Collaboration & Process ImprovementCollaborate with regional sales, technical service, and finance teams to streamline end‑to‑end customer experience.
Participate in service portfolio development based on customer feedback and market trends.
Support marketing initiatives such as service awareness campaigns and customer workshops.
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