Inside Sales Representative - Hartford

Inside Sales Representative – Inbound Call Center

101 East River Drive, East Hartford, CT 06108

Thank you for considering Amica as part of your career journey, where your future is our business
. At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees.

Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

This position involves converting inbound calls into new policy growth and driving results through relationship building.

• Inbound Calls:
  Answer incoming calls to assist potential and existing clients with their insurance inquiries. Identify and address customer needs with available products.
• Outbound Calls:
  Proactively make outbound calls to follow up on leads, engaging potential clients to convert inquiries into sales.
• Phone Adherence:
  Adhere to Amica’s phone standards and protocols to ensure productivity and consistency in customer interactions.
• Activity Management:
  Document all sales activities in a timely and organized manner to ensure appropriate follow‑up.
• Compliance and
  
  Education:
  
  Complete required continuing education to remain compliant with industry standards and regulations.

Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

A starting annual salary of $50,577 ($24.32/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $66,525 annually ($31.98/hr).

The 40‑hour work week is scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually.

The training schedule will be Monday through Friday, 9:00 AM – 5:00 PM EST.

Work from home may be available up to two days a week once trained to work independently.

• Medical, dental, vision coverage, short‑ and long‑term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays – 14 paid holidays observed
• Sick time – 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401(k) with company match and immediate vesting. Additionally, annual 3% non‑elective employer contribution
• Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform…