Home Inspection Field Representative - Knoxville, TN

At Vanderbilt Mortgage, we believe home ownership makes lives better. For over 50 years, we’ve been committed to making home ownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre‑owned manufactured and modular homes. With a diverse range of loan products, a reputation for world‑class customer service and a coast‑to‑coast presence, Vanderbilt continues to be a leader in the industry.

Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work‑life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

Home Inspection Field Representative - Knoxville, TN (Non – LO – Servicing)

Full Time/Hourly

Loan Servicing

Outside Home Inspection Supervisor

95%

Remote Optimal

The expected hiring range for this position is from $57,000 to $62,000 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.

The Home Inspection Field Representatives complete a variety of inspection‑related requests for new and existing customers and inspections on potentially vacant homes. This role reports to the Home Inspection Field Supervisor and drives to collateral locations, communicates with delinquent customers and Home Office, assesses status and condition of VMF homes.

• Reviews inspection‑related requests for new and existing homes.
• Determines coverage area to ensure timely completion of requests.
• Locates homes utilizing mapping software and drives to each location.
• Confirms addresses and verifies collateral matches descriptions.
• Input results daily for the inspections completed, including uploading pictures and condition report, and review accounts to prepare for the next day.

• 50% communication methods face to face and 50% completed over the phone and via e‑mail.
• Establishes and cultivates relationships with in the Home Office and various departments supported by the home inspection group.

• Determines if the home has occupancy or is vacant.
• Takes pictures of collateral and documents status for Account Representative review.
• Use mobile laptop, cell phone, and digital camera to upload/download pictures.
• If vacant, identifies next steps (full condition report to assess condition including any damages or securing home if needed by changing locks and partial winterization).
• Change door locks and winterize homes.

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

• Education: High school diploma or equivalent required
• Experience: Minimum 1 year relevant experience
• Must maintain a valid driver’s license in good standing in the state residing. Must always maintain insurance with acceptable levels.
• Must have a clear understanding of collection and repossession procedures.
• Strong computer skills to include email.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Maintain a professional working relationship with all customers and levels of staffing inside the office and in the field.
• Build a good rapport with local Remarketing Asset Managers in the area.
• Willingness and ability to complete assigned work efficiently.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Must have excellent communication skills when dealing with customers.
• Abilit…