Senior Technical Service Account Manager, Consumer & Industrial; C&I

About this role

The Technical Service Manager is responsible for delivering high-quality technical solutions that are aligned with customer requirements. Acting as a technical advisor, the Technical Service Manager identifies growth opportunities, supports product customization, and builds trusted partnerships. The candidate must have strong communication and interpersonal skills, experience with running and reporting science-based trials, and be open to working in a fast-paced environment with multiple customers across a range of Consumer & Industrial applications.

Contribution is measured through quality growth in the technical project pipeline and conversion of technical opportunities to new business.

This role can be US Home Based. Preference for EST or CST location.

• The Technical Service Manager serves as a technical expert for the assigned accounts, understanding client needs to develop product solutions and applications that align with specifications and performance requirements (hydrocolloids preferred).
• Works collaboratively with other Sales & Marketing teams to integrate technical solutions with client goals and expectations.
• Supervises the resolution of complex technical inquiries, providing specialist knowledge, liaising with relevant Innovation & R&D teams and supporting team members as needed.
• Contributes to Consumer & Industrial Segment planning by identifying patterns in client needs and market trends and proposing Technical Service enhancements to maintain a competitive edge.
• Proactively identifies opportunities for product or service upsell, leveraging comprehensive technical knowledge to illustrate the value of enhanced or additional offerings.
• Supports the sales process by contributing to customized sales strategies within the team, based on technical understanding and client requirements. Be the trusted partner of Sales Partners (Sales Manager or Account Manager) and collaborate intensely to drive growth and unlock significant value year over year.

• Customer/Market Driven
  • Anticipates customer/market needs, processes and success measures, to better develop solutions that have real impact.
  • Incorporates feedback and uses market insights to deliver customer value at every stage of the research, development and delivery process.
• Commercial Savvy
  • Uses insights on Tate & Lyle’s technical expertise, the external market environment, and our customers’ business to drive commercially astute business decisions consistent with our strategic objectives.
  • Be entrepreneurial and actively prospect new application areas and customers.
• Technical Solution Development
  • Develops innovative solutions for our customers in complex Consumer & Industrial systems
  • Thinks creatively, analytically and holistically, employing innate curiosity to explore problems and generate impactful solutions.
• Research and Process Effectiveness
  • Leverages internal processes to execute work in a manner that meets scientific and professional standards
  • Carries out rigorous and high-quality research that elevates Tate & Lyle’s brand as a world-class solutions provider.
• Collaboration and Influence
  • Seeks out colleagues, customers and external partners to create more effective solutions.
  • Operates across the matrix and integrates work across functional and geographical boundaries, to increase shared learning, speed to market and financial impact.
  • Leverages an understanding of stakeholders, partners and customers to influence and collaborate effectively.
• Results Focused
  • Takes accountability for delivering world class solutions.
  • Pro-actively takes ownership and shows initiative in leading and contributing to high-quality and timely work.

• Bachelor's Degree in sciences (chemistry, biology, biochem, etc.) and 5+ years of technical service experience ideally in consumer products, hydrocolloid product knowledge highly preferred.
• Supports the sales process by contributing to customized sales strategies within the team, based on technical understanding and client requirements. Be the trusted partner of Sales Partners (Sales Manager or Account Manager) and collaborate intensely to drive growth and unlock significant…