Customer Success Manager

Overview

Employer Industry: Recruitment Technology

• Competitive salary with opportunities for performance-based bonuses
• Opportunity for career advancement and growth within the organization
• Remote-friendly work culture that promotes flexibility
• Strong focus on employee well-being with recognition for a positive work environment
• Chance to make a significant impact on client satisfaction and success
• Collaborative and inclusive workplace culture that values diversity and empowerment

• Serve as the primary point of contact for a portfolio of large enterprise customers, focusing on retention, growth, and value realization
• Manage the end-to-end customer lifecycle, including adoption, renewal readiness, and expansion opportunities
• Prepare customers for renewals by articulating delivered value and outcomes through executive-ready presentations
• Collaborate with internal teams to ensure timely execution of renewal strategies and contractual documentation
• Proactively identify and manage customer risks, developing account growth strategies aligned with customer goals

• Minimum of 5 years experience in a B2B client-facing role (customer success, professional services, sales, or account management)
• Demonstrated technical acumen in supporting customer implementation and optimization of SaaS solutions
• Strong data literacy and understanding of core talent acquisition metrics
• Proven ability to advocate for customers and drive issues to resolution
• Experience with SaaS solutions such as Salesforce, Service Now, SAP, or Workday preferred

• Domain expertise in recruitment and talent management
• Experience working with HRIT systems
• Strong time management and communication skills
• Proven track record in process improvement and decision-making
• Willingness to travel up to 10%

#Recruitment Technology #Customer Success #Career Opportunity #Remote Work #SaaS #Diversity And Inclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.