Regional Sales Director, North America West

Regional Sales Director – North America West

Upstream Works Software

Compensation:
Base pay CA $100,000 – CA $130,000 per year + commission.

Upstream Works is a private, debt‑free software company that delivers customer experience (CX) and agent experience (AX) solutions to leading brands worldwide. With two decades of experience, a global sales network, and a stable business model, we provide the technology and consulting to help clients transform their customer journeys.

• Establish and nurture relationships with partners to build new business across the North America – West territory.
• Drive partner engagement, adoption, and satisfaction with our solutions.
• Lead educational sessions to deepen partner and customer understanding of new and existing features.
• Act as the domain expert for the reseller base.
• Identify and log upsell opportunities in the CRM, ensuring maximum revenue.
• Advocate partner and customer needs internally across departments.
• Create and sustain customer advocates to generate strong references, referrals, and case studies.
• Maintain up‑to‑date communications, conversations, and correspondence with customers.
• Contribute to, author, and edit customer‑facing proposals and content.

• 7–10 years of experience in software sales.
• Experience in the contact center industry is ideal.
• Proven track record of quota attainment and over‑achievement.
• Strong interpersonal, communication, and presentation skills.
• Ability to build relationships with partners and customers alike.
• Self‑motivated, proactive, and capable of managing short‑ and long‑term priorities.
• Professional with cross‑functional collaboration experience.
• Creative thinker who can develop innovative strategies for product adoption.

• Flexible personality thriving in a fast‑paced environment.
• Multitasker with the ability to adjust priorities on‑the‑fly.
• Dedicated to continuous learning and relationship building.
• Committed to professionalism while interacting with global 500 companies.
• Facilitator and consensus builder with strong interpersonal skills.

This position is fully remote. Candidates are expected to work from a home office in Toronto or Western Canada. The head office is located at 7777 Weston Road, corner of Highway 7 and Weston Road, Woodbridge, Ontario, Canada.

Upstream Works welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

All employees must be fully vaccinated and boosted. Proof of vaccination status will be requested during the hiring process. This requirement is subject to applicable human rights legislation in Canada and is accompanied by reasonable accommodations for qualified candidates.

Base (CA $100,000 – CA $130,000) + commission. Remote work, flexible schedule, and the opportunity to grow within a small, high‑growth department.

Apply today to join Upstream Works and help leading brands achieve exceptional customer experiences.