Key Account Manager Chef; Michelin Restaurants

London

Join our Movement and Champion Restaurant Culture! 💚

At The Fork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at The Fork

As part of the commercial team, you will manage and grow relationships with top-tier, premium restaurant partners. You will:

• Develop and manage a targeted pipeline of high-end and fine dining restaurants.
• Engage directly with owners, chefs, and senior decision-makers to build trusted, long-term relationships via virtual and face to face meetings.
• Position the platform as a strategic growth and visibility partner, using a consultative, insight-led approach.
• Negotiate tailored commercial terms that respect brand positioning while driving sustainable revenue growth.
• Advise partners on positioning, demand generation, and selective promotional strategies aligned with premium brand standards.
• Overcome objections through credibility, market knowledge, and a nuanced understanding of the premium dining landscape.
• Represent the brand with a high level of professionalism in all interactions, including industry events and partner meetings.
• Consistently deliver against monthly and quarterly targets across a variety of KPIs such as yield management and retention.
• Collaborate closely with Sales Operations, Marketing, Legal and Finance teams to ensure a seamless partner experience.
• Travel to attend selected industry events, tastings, and high-profile partner engagements as required.

You Must Meet These Critical Qualifications

• You are fluent in English; additional languages are highly appreciated.
• You have at least 3 years of experience in sales or account management, ideally within a digital, online, or tech-led business.
• You have experience managing territories, pipelines, and KPIs using Salesforce or a comparable CRM.
• You are a self-driven, results-oriented professional who consistently strives to meet and exceed targets.
• You are confident and comfortable conducting negotiations and commercial conversations over the phone.
• You have a strong understanding of revenue management–related topics and commercial performance levers.
• You can quickly establish trust and build credible, long-term business relationships.
• You work autonomously and are comfortable managing KPIs, targets, and performance metrics.
• You are able to work on a hybrid basis, with three days per week in the London office and availability to travel 20% of the time.

• You have experience within the Internet, digital, or tech sector.
• You have a proven background in pitching and selling promotions, deals, or flash sales.
• You thrive in fast-paced environments and remain organised under pressure.
• Hunter mindset, with the drive to identify and convert new business opportunities.

• ⚖️ Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• 💸 Competitive fixed salary and bonus
• 🍕 Lunch vouchers available 3 working days per week (delivered to the office only)
• 🌎 International teams and a multicultural environment spanning 11 offices across Europe
• 🤝Highly inclusive working environment
• 🤸♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• 🎓 Continuous learning and development programs
• 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• 👩🦽 Life & Disability Insurance at no cost to the employee
• 🍴 Amazing offices with dining,…