Client Services Manager – POS Wide - plus Car​/Car

Job Title:

Client Services Manager – POS

Salary: £35-40k plus Car / Car Allowance

This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :

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Head of Packaging recruitment – Greg Nelson –

Head of Print recruitment – Neil Pearson –

Head Paper recruitment – Gary Young –

Board level, account management and all levels of sales vacancies –

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.

*** Please supply CV in Word rather than PDF and refer to Application notes at end of Job Description.

An award winning Field Marketing agency that provides a full range of Services to meet all Retail Marketing requirements.

Home Based / Weekly trips to head office.

In terms of specific sectors we’re looking at the new person owning Consumer Electronics / Telecoms / Entertainment / Gaming – selling audits, maintenance and installation services.

You will attend client meetings throughout the UK and spend time out of the office and with possible overnight stays.

Full UK driving licence

Ideally min 3 years experience of management of head office relationships with clients, dealing with events (promotions) and joint business planning in B2B sales – e.g. FMCG, Field Marketing, Merchandising, POP/POS, other service based industries

Proven track record of success in growing profitable sales

Day to day management of a portfolio of clients, identifying and selling in the relevant services to meet their business needs and objectives.

Where applicable creation and execution of a new business strategy to win and maintain new clients.

To build and maintain excellent relationships with each client.

To achieve and succeed revenue and profit targets for Company

• Operational Effectiveness
• To be the owner of each client within the business –taking accountability and ownership for the delivery of our services to them.
• Where there is a new business target to achieve, the CSM will take the ownership to research the sector; identify target clients and which services can be sold in, ultimately generating new business sales.
• To generate project briefs / campaigns for services to the client on a regular basis.
• To respond to tender and requests for information in a timely and accurate manner.
• Timely and accurate completion of the internal quoting process – right 1st time
• Attendance at all Project review meetings (conference call in as a contingency)
• Maintenance of Sage CRM: quotes, customer master data and other information as instructed.
• Respond to requests from the Sales Director in an efficient and timely manner.
• Ensures regular communication updates to clients pre, during and post each campaign (post project review meetings where appropriate), ensuring any issues are responded to and actioned appropriately

Building close relationships with clients through deep understanding of their business, its needs and identifying opportunities.

Developing and implementing a contact strategy for each client, for primary contacts and key decision makers & influencers – type of contact (face to face, phone, email), who sees who and how often.

Work collaboratively with other internal departments to facilitate the delivery of the clients requirements to the highest standards of service for all campaigns (Estimator, Project Managers, Warehouse Manager, Accounts Team) – working pre, during and post projects.

Work to the highest standards of communication with the client: agenda’s 48hrs pre meeting, high…